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January 2025 by Adam Martin
THIS LOCATION OF NAPA WILL ROB YOU AFTER WASTING YOUR TIME. I needed cv axels for a pick up. They quote me a different price that my coworker whom just called in without an account the same hour. I installed them and even though there wasn’t underlying issues to cause malfunction, i side failed after just two months of use. They refuse to warranty their “lifetime” product. Truck unusable, I bought a second one only to witness the other side fail five months after install. I get my Entire suspension replaced and I go back to Napa again of course no coverage on the garbage they sell as lifetime warranty. I had the receipt and I let them work me a third time. This time they charged me over 125$ more than previously and while doing so I explain that I’m a 33 yr old single father to a four year old girl, and money is tight. I need form of transportation but don’t want to pay for a set that doesn’t hold up again. They explain to me that if there’s an issue with the axels again they would give me a refund so I would be able to purchase better quality through another company. Well both “lifetime warrantied” axels busted up in less than two weeks time. They are refusing to refund, refusing to replace, and the manager explained that there refund policy isn’t real at all … For if the part is installed it voids any return. And when your parts are faulty the warranty is void. So they reassured me that they would take care of it on the third go around(in less than a years time) only to up the price by 40% and again not cover a cent of the junk they sold with lifetime guarantee.
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December 2024 by Marcia Martine
Friendly and knowledgeable staff
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November 2024 by Patti Dalton
Called around to three different stores in the area got the lowest price from Napa that was exactly $100 less than a rival and when I got to the store they gave me an even lower discount extremely happy with service
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August 2024 by RLB
Wonderful
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January 2024 by Christine Ratlief
Poor customer service
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November 2023 by Harry Houston Jr.
From a young age I learned from my uncle at Houston’s garage airport road Georgetown DE buy the best parts you can . Phill is my go to man for all my auto parts I need because he is knowledgeable considerate kind and thoughtful along with trustworthy. When I went to Vo tech NAPA was offering training and support for students in the field of automotive repair. Mr Madden is a hands on owner who often works the counter with his professional team with expertise and professionalism! NAPA parts last longer and are better made than other parts suppliers that use foreign suppliers..
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November 2023 by Susan Leavell
Best place for wiper blades and they even put them on!!
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October 2023 by Marjorie VanArsdall
Frienly and very helpful
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September 2023 by Kay G
They were helpful in finding me what I needed and getting things to and from my vehicle. Pleased with the service
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September 2023 by Katherine Sherwood (Kassie)
my go to store little pricey but worth it
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September 2023 by Shepster S
Helpful people, a little pricey, but it is locally-owned, so I am willing to pay a little more
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July 2023 by David L Beckham
I was happy to receive the service I needed at the NAPPA here in Dover. All the employees were very helpful.
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June 2023 by Hamid Khalifa
The best store to buy your cars needs, very professional and helpful staff ..
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June 2023 by Harry
Always a pleasure to go were you know your going to find the right part for your vehicle, or what ever you are working on these people are very educated in the parts they sell ?✌️
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June 2023 by wayne adkins
Great service
