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February 2024 by Hazel Lizandra
If I could give zero stars to this establishment, I would. Not only are they unprofessional, but they are disgraceful and liars. They refused to groom my dog and made false accusations against my dog that I had never been told before by PetSmart or any grooming facility. My dog is a joyful pup who has spent his life going to grooming, dog parks, dog daycare, and boarding across the country. In every facility he has been, I have received nothing but compliments about how loving he is. Thus to hear Alyssa make up lies about my dog was absolutely insane. I expressed my concerns to a manager at PetSmart’s customer service via phone and they overrode the block PetSmart of Dover had on my account to schedule my dog. The same worker named Alyssa proceeded to call me to cancel the appointment stating that despite what PetSmart at the higher level said, she will not be grooming my dog. She seemed to be on a power trip, which is beyond unacceptable. I filed a formal complained against her and the store. PetSmart lost my business for good. I recommend you take your dog to a more respectable facility like Petco or local groomers where you will find honest and caring workers. Diamonds Place Dog Grooming is an excellent facility that I’ve used before. There, your dog will definitely be treated with respect. It’s sad to see PetSmart get destroyed by rude and power hungry employees.
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January 2024 by Kellie Peacock
Everyone was very nice, received help right away
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January 2024 by Shavon Alston
Nice staff, had a variety of food for my turtle?
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January 2024 by William Bond
Our cat is a fussy eater so our selection of food is limited. PetSmart's inventory changes but we are always able to find enough of a selection to keep her happy.
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January 2024 by Michael Siehl
Getting our dog a coat
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January 2024 by George Branigan
Clean, well stocked, friendly staff
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January 2024 by Luis Valenzuela
Every time I've been there they haven't had placos and the fish selection hasn't been the best
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January 2024 by Charles Young
Very excellent customer service
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January 2024 by Pat Padur
Clean store and friendly staff.
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January 2024 by Kim Miles
Great items for my pet Oreo whose a tuxedo cat with short tail. I was visiting and brought a few cans of medical urinary cat food. I bought him some snacks and cat toys he's enjoying the three things. Got more items for him
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January 2024 by Vickie Hoover
Taking dog classes. The instructor Brittany is very good.
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January 2024 by Angela Massotti
They always have the crickets I need for my frogs.
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December 2023 by Bridgette M.
PetSmart is in no way affiliated with EMJ Pet Sitting Services. EMJ does not endorse PetSmart Grooming.
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December 2023 by Jeff Man
Staff was excellent in helping resolve my problems.
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December 2023 by Sean Sipe
Always my go-to for pet needs!
