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October 2024 by Gigi Boyd
Thank you for getting me back on the road so quickly & for all you do!!
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August 2024 by Kevin Thomas
One miserable woman at the counter, think she's an owner named Patty with such a bad attitude and lack of respect for customers is appealing. I mentioned home Depot and she flipped out. You need to control your outbursts and provide a higher level of customer service so you can compete with home Depot which is right down the street. I will NEVER buy anything here again
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July 2024 by Stuart Marks
They lie , was told 10 day turn around on mower , 26 days latter never heard from them, called 3 times in a week and no one would ever tell me anything definite.
Paid my $60.00 picked it up and replaced the carburetor myself. Runs ok
Stay away
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June 2024 by Gerald Nadel
Whenever I have dealt with Pugh's Automotive, each experience has been customer service, no muss, no fuss! Very knowledgeable staff at this family-owned location. And whether purchasing a small part or a piece of small engine equipment, it's always a friendly positive visit. Finally, the times I've had small engine repair work done, the results are always great! I certainly do recommend this business!
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May 2024 by DJana Wells
"BE AWARE OF PUGH'S" they are located at 728 Dover Leipsic Rd., Dover, DE 19901.
I was SCAMMED today. Patty quoted me a price over the phone what it will cost me to have my gas push lawn mower serviced for only $115.00 that was for a tune-up that included a new spark plug, filter, oil change, sharpen blade and even a power-wash. I thought that was great, so I asked what was the cost to have my mower picked up from my house that was 9.7 miles from there shop. She said $40.00 each way. I gave her my address then to have the service done. After they have taken possession of my lawn mower, I get a message that it will cost me $370.00 Not $115.00. I called back and told her that I can buy a new mower for that price and I would make arrangements to pick up my mower. She then quoted me $20.00 more dollars because they looked at it so the $40.00 + $20.00 = $60.00. When I got there ready to pay with a check or credit card, the girl tells me my total is $100.00. I told her that it was a mistake and my total should be $60.00 because I was told because they looked at my mower, that was an extra $20.00 plus the pick up charge of $40.00. She tells me that I must have misinterpret what was said. They charge $60.00 for a diagnostic test plus the $40.00. I was very upset that I was first Never told when I spoke to Patty on the phone of all the charges they will add to for any services that may get done once my lawn mower was picked up. I was then told that I had to pay cash only which I didn't come prepared for. They were keeping my lawn mower hostage unless I paid cash up front. But good thing my ride had the cash on her. This place IS A SCAM and need to be reported to the BBB. I had to hit one star just to post this. Believe me I would say Zero star!!
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May 2024 by Mark Capezio
A REALLY BAD EXPERIENCE! I spent up to $4,000.00 and my car is worse then when i took it to them. I now have a coolant leak that my car did not have before i took it to this place.
1st visit) Charged $1,200 for speed sensor. Got car back and it was making a really bad noise.
2nd visit) Charged $1,200 for stage 2 diagnostic. Changed alternator. My car is still having same turning off and on whe driving
Got car back and I have a coolant problem. Now, car not fixed and have another problem
3rd visit) For benefit of the doubt, I took it back in to give them a chance to fix it. So this time it cost me $1,700 & change. Replaced the alternator again and the thermostat housing. Note: Did not change the thermostat. Said problem was fixed. My car is still turning on and off & I still have a coolant leak. I was told a stage 2 diagnostic tells me exactly what's wrong with my car. They did that twice and I still don't have and my car fixed. My Range Rover is still worse shape than when I took it there. I have given them a couple months now. I have been waiting for a phone call to see if maybe they wanted to fix it and havn't heard a word. So I'm gonna start pumping reviews to hopefully help others not make the same mistake. Definatly the worst car shop & incompetent mechanics I have ever encountered & have quite a few cars. Please don't take your car there. You're just gonna waste your money and your car will more than likely have more problems then what you went in with.
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April 2024 by Sterlin Backus
When you purchase a mower. They will service it that day. Put gas and oil in it and make sure it's performance up to spec.
Not that many mower businesses today will go that far for you to be pleased.
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November 2023 by Thomas Carbine
I asked these theives to give me a price for a new oiler on my chainsaw. They told me it would be the same as a new chainsaw. Then these ripoff artists charged me $60 for diagnosis. I ALREADY DIAGNOSED IT AND TOLD THEM WHAT THEPROBLEN IS. I advise you not to take your business to them. They make you prepay $60. I see they are slowly losing inventory, and I think they won't be in business long.
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September 2023 by TIA Contractors & Home improvement
Untimely, shoddy repairs amd rude. Took a chainsaw there to have it repaired. It took 4 months to get back a chainsaw that Chainsaw was never completely repaired. When I requested that they look it over to determine if it was an install problem, they told me I was uninformed, it was nit theor problem and tye would charge me to look again. Not even checking to make sure their workmanship is correct before issuing more costs...and for the cost you could just by a new one. I'd a gave them 0 stars if that was an option. I would NEVER recommend them. Buy yourself a new whatever first, you'll get a warranty amd BETTER customer service with it.
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September 2023 by Gameof Pwns
Very honest and trustworthy. Took special care of my daughter's car.
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May 2023 by DigiLeedz Marketing
Do not let Pugh's Automotive in Dover Delaware be your first service repair choice, especially if you have to deal with Patty. She was short in temper, lacked knowledge, and never followed through to inform of status like she said she would (never called me). She actually told me that they could not get my small engine repair services completed because I kept calling them for weekly status reports after 2 months of not hearing a thing, before she angrily hung up.***Patty you need to change jobs as you do not have the patience to deal with customers. Patty is always overwhelmed & I got tired of the excuses of why things were not happing (races day, sick technician, he is out getting gas, funerals, etc....
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March 2023 by Chad henderson
I needed an engine in my 2012 Volkswagen Jetta. They replaced it an did an excellent job. It took a little longer then expected but there work is good.Service: Engine repair
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November 2022 by Jeff W
Bad attitude
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November 2022 by Apoks Left toe
They seem to be rude people and always try to get you to spend more money than you actually have to. They probably order parts from Amazon
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November 2022 by P Cunningham
Customer service is....lacking at best
