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January 2024 by Darlene Murray
I was having some serious issues with my account being billed the wrong amount for several months couldn't get it resolved over the phone or at other locations in the area. I went into this store and spoke with Carmella Armstrong about the issues I was having. She got on the phone and thanks to her she was able to escalate the problem and get the billing fixed and lower my bill. I refer her to anyone who is experiencing issues with T-mobile. Go see Carmella Armstrong she is a mobile expert, knowledgeable, professional and works to satisfy customers. Thanks to Carmella I decided to keep my T-mobile service and go to this store location.
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December 2023 by Xyz Qwerty
This store is the best in the Area! I drive from MD to this store because we trust their employee Roma! I refer all my friends and family to her.Go see her with your t-mobile needs!10/10
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December 2023 by Nissim Perez
DOVER MALL Horrible they don't let you inside the store unless you want to get a new line and would not help you with any other services, don't west your time going there
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November 2023 by Google user
This store is the best in the Area! I drive from MD to this store because we trust their employee Roma! I refer all my friends and family to her. Go see her with your t-mobile needs! 10/10
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September 2023 by Anton Ricumstrict
Jameere was very helpful with me today, he helped my pick out and case and find the phone I wanted. I would recommend him for sure.
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March 2023 by WONDER S
T- mobile customer support at this store is excellent. Roma Carmela is very astute, diligent and very responsive to the issues I had with my devices. Problem was resolved in less than 15 minutes. Talk about efficiency, Roma is the best! I'd recommend T-Mobile to anyone who likes the flexibility and network reliability with knowledgeable customer service.
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March 2023 by Kelly Hernandez
I badly needed an upgrade, so I stopped by while shopping. Store looked empty so I took my chance. The ladies (Esther and Fatima) that where there were very good at their jobs. Definitely great customer service. Thanks ladies.
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March 2023 by Alexis Wilson
Excellent customer service here!! No complaints at all, my boyfriend and I were both helped quickly and efficiently with switching over to T-Mobile, this is probably the best customer service we’ve ever experienced!
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March 2023 by Joshua Kennedy
Ester and Maddison were excellent employees at T-Mobile. I was assisted with absolute perfect work ethic and within a fashionable manner. Great place overall and great employees
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February 2023 by Miguel Medina
Great team of professionals! Fatima particularly went above and beyond to help me and my wife. She did an excellent job clarifying all our questions, doubts and concerns regarding switching providers. Her customer service was impeccable and outstanding!
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February 2023 by R C
This store deserves nothing less than a five-star customer service review. Amazing high-quality team of professionals, especially Fatima who took great care of my wife and me. All the employees in this particular store possessed great communication skills and offered my wife and me an inviting warm friendly environment. They care about their clients as much as they care to provide accurate, clear information (No gray areas). What a great service. Great job!
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February 2023 by Patrese Howard
I cannot say enough about every single associate in this store. From Gregory (now Greg lol) who, from February 2nd till today, worked HARD to unwind a rookie mistake that was found on my account a YEAR after it was made at another location, to Burley to my new Besties Esther and Fatima (Keep up the great work girls!). Seriously, I went from walking in this store ready to cancel every line on my account to walking out a week later with 4 new family members. Whomever is leaving these horrible reviews, find something else to fill your heart with other that HATE for someone that doesn't look like you because that's truly all it is! Honestly, I've spent HOURS in this store over the past week and not one time have I seen any negative interactions between these 4 and the customers. You guys are AWE-MAZING! T-Mobile GIVE THEM ALL A RAISE! They are 100% deserving!
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February 2023 by JAMIRA FOSS
AJ gave excellent customer service, and was very knowledgeable on how to handle an issue that four other stores couldn’t and was very efficient ! The staff there was very helpful in how they interact with other customers and were very professional. Highly would recommend coming to this location.
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January 2023 by Inoor CaraGius
I don’t recommend this store to anyone. Very poor customer service. Gregory was disrespectful and rude. I will never go to this place again.
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August 2022 by Crystal Davis
Money hungry liars. They’ll promise you one thing then when it comes down to it they'll give you the run around. They’ll say whatever to make money off you then act like they don’t know what you’re talking about and the switch up is crazy. The same employees that want to help you will be rude to you. Waste of money and waste of time.
