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August 2025 by Daphne Stingel
Very friendly and helpful staff
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July 2025 by Tamara Lang
Always have a good experience at this location every one is helpful and fast. Don't have to spend a lot of time in line or at the counter. Never had any complaints when there for over 8 years
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June 2025 by Viola Casey
It’s always a pleasure to do business with UPS to ship packages to friends and family as well as do a quick return to a business.
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June 2025 by James Rutherford
Brisk, efficient, and good humored!
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June 2025 by Joan Davis
Don't call this store and leave a request for them to return the call. THEY WILL NOT TAKE 5 MINUTES TO CALL YOU BACK. I AM HANDICAPPED AND NEED INFORMATION PRIOR TO MAKING THE TRIP TO THE STORE.
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June 2025 by donna feliceangeli
To send a document to Florida just cost me $38.27 at the UPS Store in Dover, Delaware! It was sent in a padded envelope that I provided and weighted just about nothing. And this was the slowest and least amount they offered. I would have sent it via the post office but they loose far too much mail so I was stuck. NEVER GOING BACK...EVER! This is pure highway robbery! UPS has lost my business forever.
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May 2025 by Ursula Harvey
Always great service here.
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May 2025 by BISHOP DAILEY
It was quick and simple. More importantly respectful. You have to Love it.
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May 2025 by Nicole
I normally stop at this place to return packages. I’ve always had smooth experiences. Plenty of parking nearby. Staff I’ve encountered have been friendly!
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April 2025 by Geri
The service is outstanding even when they are very busy. Some customers are rude and impatient with the workers.
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March 2025 by K C
They are always polite, quick, and efficient. This is a feat too because the store is small and I've seen people get frustrated due to that.
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March 2025 by Bonnie Bouika
I personally have always gotten better service with UPS versus FedEx today though in particular we went to the Dover UPS store so I could return a product to Amazon. There were about six or seven people ahead of me and two guys working. I was fortunate enough to have Chuck wait on me. I thought I had set up the return completely at home but when I went into the store I didn’t have anything to scan or the QR code or anything. Chuck said no problem pull up your account. He walked me right through it and I forgot to hit complete when I was at home but nonetheless he took excellent care of me. my return got completed and he had such a nice attitude Even though it was really busy in there. Chuck definitely knows good customer service and he had a sense of urgency with every customer that he took care of.
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August 2024 by Amy Yarnall
Rudest, most unhelpful people I have ever encountered in customer service. They could not be worse if they tried.
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August 2024 by janet landini
UPS stinks. Says package was delivered by UPS. Called UPS and he said it was transferred to USPS when I got a message stating that UPS delivered. He said USPS requested it be sent to them. I have never in my life heard that. I hope I never have to use UPS. I will use FedEx.
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July 2024 by Rich Lozzi
Big big help today from Paige! I had no WiFi there and she took care of everything with her phone and got my return package on its way fast! I appreciated her kindness and fast thinking.
