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December 2023 by Mosthated M.
I bought furniture from these people twice! I urge people to please not go and purchase furniture from them. My first purchase I bought a bunk bed. the top bunk mattress fell through. A year or so later I purchased a two piece living room set. Within the first two months the springs on both pieces of furn broke. I fixed the one on the couch and it broke even more . All the way across the stretch of the whole couch. the springs kept breaking and dropping the couch damn near to the floor. I have never bought furniture that broke or malfunction within that short period of time. they are trash! don't buy from them!
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October 2023 by Deborah Bowman
The customer service I received from CJ personally was excellent. I am very happy with my purchase and look forward to doing business with Urban Furniture Outlet again in the near future.
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October 2023 by Jack Fuller
Excellent and very happy with the service and table and chairs thank you so much excellent store and staff and you
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October 2023 by Elander Dale
The merchandise is in abundant and specially crafted. It's amazing!!!The customer service is more than I expected, from the salesperson to the delivery personnel. I will return time and time again!!!
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September 2023 by Qasim Rana
People are rude and does not have common courtesy. Planning to buy sofa and few other pieces but cannot tolerate their rudeness.
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September 2023 by Geraldine Walker
Don't buy the Garrison Reclining Collection by Lane Furniture. Just called Urban Outlet for a repair on the manufacturer warranty and the manager said Lane Furniture is out of business and there is nothing they can do unless I purchased a 5 year protection plan. ? What a scam! They should be upfront and advertise they just sell discontinued brands. I suggest you beware of the brands the Dover Urban Furniture Outlet sells. Goggle the brand name at the store (brand name not on website) to see if still in business. Not sure if they can decide not to honor product warranty but I will inquire with the right folks. Thank you.
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August 2023 by Angel Foster
Sectional that was special ordered came with many flaws took about 11 weeks of fighting to get a new one. The new one came with the exact same flaws. The manager of the store wanted to charge us a restocking fee because we did not accept it at the pick up dock of their store. I will never do business with them again.
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August 2023 by PAULETTE WHALEY
Thanks for the speedy service. I will be making future purchases very soon.
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July 2023 by Nicole Dezoice
For starters I purchased two beds, mattress, box springs, and a dining set with delivery. I was called and told I had to pick up the box springs because they are at the store and not the warehouse. The mattress were delivered. Over a month later I still don’t have my dining set. BTW ALL WAS PAID IN CASH. I go to the store for a refund and was told that they will print me a check at the end of the week and then be mailed out. ??? I paid it n CASH you didn’t give me my product I want my CASH back THIS IS BAD BUSINESS
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June 2023 by Jess M.
Had an issue at first, Janelle was very empathetic and helped me through it. Love their furniture but loved her customer service even more!!!
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June 2023 by Howard Stegemann Jr
Excellent service and had what purchased put together and placed where I wanted in less than 20 minutes.
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April 2023 by Jasmin Rodriguez
Everything was as expected! Love our couch and dining set. CJ helped us out both times we made our purchases and we had a great experience.
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April 2023 by Dottie Hamilton
It was wonderful you have let me down ❤️ my son is in love with his chair
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March 2023 by Davinci Bigford
Brandy did a wonderful job assisting me. She answered all my questions and I think she’s a huge asset to your company. She’s a great employee
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March 2023 by Judy Sirise
UFO had exactly what I needed & when I needed, they never disappoint. Been a customer for 3 years now! Big thanks to CJ who goes above & beyond!
