-
March 2024 by Liss Guerron
What a great experience! Steve was so kind, knowledgeable & thorough. He talked me through all of the things that I need to be looking out for with my vehicle & offered various services without being pushy, just informative. Kamal worked on my front end and was quick and efficient. He was also so sweet and I could tell he really cared. Thanks you guys! I will be back!
-
March 2024 by Elinore Turner
Rescued me from another businesses mistake. I will be coming here from now on!
-
February 2024 by THOMASINA Moore
Great customer service
-
February 2024 by Manfred Karl and Runae Weber
Ms. Rondell was my Service Technician today and she was excellent. The whole team there has excellent Customer Service.
-
February 2024 by vinnie anthony
They were good but try to sell you to much other things I come for an oil change not a face lift
-
February 2024 by Sedat Deringöl
Do not go to this location, I took my fairly new VW 21 at 25 k miles and the car is ruined now, they intend the oil ring wrong and i had my car leaking all week, smoke coming out of it, under the car is completely soaked in oil, I had to took it to the dealership (which i should ve done in the first place), it cost me upwards of 450 $ to get it cleaned and replace the parts soaked in oil.When I called them I was told that I had 2 options they can tow my car into their location and “fix” the oil issue without adressing all the damage that had been done to the car or they can refund me for only the oil change but not responsible for all the other damages.The single worst decision I made was to walk into this store. The staff has no idea what they are doing, nobody is taking responsibility, now my car is stained, oil stinking with an oil change that cost me 500 dollars.
-
February 2024 by Jennifer Romanello
These guys are so efficient and a pleasure to do business with! I won't go anywhere else.
-
February 2024 by Rodolfo “El jefe” Herrera
Very friendly and always there for you
-
January 2024 by Sabriyyah Muhammad
Waited 40 minutes at 10:30 am. There was 1 car inside being serviced the ENTIRE time. Something isn't right and training needs to be done. I don't even want them touching my car and ended up driving away.
-
January 2024 by Jason Kilpatrick
Everything went nice and smooth. Staff was super friendly and nice to interact with.
-
December 2023 by Khris Cottingham-Whitty
Always do an amazing job. No complaints. Super fast and very friendly.
-
December 2023 by Brian Irish
This is the perfect place to go if you want poor service and to be lied to.After arriving back home, I noticed oil on my driveway. Upon investigation, I could see oil covering the underside of my car, and on top of that, they left the socket on the oil filter. I don't know how this could happen, considering they do call-outs to verify everything is in order.After discovering this, I contacted the number listed on the receipt and was transferred to the manager at the location. As expected, she asked me to return to correct the issue and was told I would be refunded.This is when the fun starts. The manager left just before I arrived, so I had to deal with another female there. She tried to tell me that the manager had not informed her of this and offered me an oil change voucher for my next service, which I declined. At some point, because I refused this voucher, she contacted corporate and came back to tell me that the manager did not offer me a refund and actually offered to have my vehicle towed in, which is a complete LIE. She proceeded to tell me that the conversation was recorded, so of course, I asked to hear the recording because, at this point, they were calling me a LIAR. While all this was going on, they magically got the manager on the phone and she went on to tell me what she said, which was not actually what she said.Steer clear of this place. They clearly have issues with the staff doing the work, as well as the management trying to cover their butts because of the mistake as well as the lying to try and cover it up.Edit: I've spoken to Tabitha, who works with customer service, and a refund is being issued. Also, KEEP in mind that the people in the garage at Valvoline can put notes on your account, which is also viewable by customer service. Tabitha told me explicitly that my initial complaint over the phone with the manager was NOT noted on my account.
-
December 2023 by Cyn GEORGE
I called to get some information and Kristen answered the phone, she was just wonderful, great attitude, wanted to help, informative, and genuinely seemed to like the job. Love that! Will be my new place to get oil changes!!!
-
December 2023 by Brian Edwards
We had a very bad experience at this place. The technician asked my wife if she had a 2wheel drive. When she said yes, he came back and said "No its a 4x4". It's not a 4x4 vehicle. They also damaged a sensor in the car then claimed they weren't responsible for it.
-
December 2023 by Christopher Bolles
Quick professional and friendly I'm pleased. The only thing I can think of to improve is when we pulled up all bays were full so I picked one to cue in front of and then 2 other customers pulled in at the other bays and it would have been nice to be directed to the one closest to being completed.
