“Christine was very helpful in showing us the differrent mattresses within our price range at the Georgetown, DE store. She helped us pick the most supportive and best value mattress for our needs. Great Service.”
“Shopping for a mattress is about a notch below shopping for a used car. I've gone to many huckster big box mattress stores in the 45 years I've shopped for mattresses. And I've never met a mattress salesman I've ever liked, that is, before I went to Mattress by Appointment.I called and spoke to Matt and he was very accommodating to meeting me when I wished. The place is a hole in the wall but don't let that fool you. No big flashy sales room and no pushy sales people trying to sell you that $2500 mattress when you told them what your budget was.Matt and I had a lengthy conversation about what mattresses I've had, my sleep patterns and what I was looking for in a mattress.I felt a little like Goldilocks as I went from one bed to another. Matt, this one is way too soft, and this one is much to firm, this one is ok. Then Matt said try this one, I think you'll really like this one. As I settled into the mattress, I knew that it was THE one.I told Matt that is the one for me and I told him my van was broke down at the moment and I was waiting on parts, without another word, Matt said that's no problem, I'll deliver it in about an hour.Well, I couldn't be happier with my purchase. Great knowledge, great customer service and great prompt delivery. Can't beat Mattress by Appointment.”
“Awesome experience working with Matt and Sheila. I’ve purchased two mattresses from them and they make it so easy and simple to find what you need. Great customer service and great product!”
“Walked in and there were already several customers in the store. Jim greeted us immediately and then bounced between every group of customers making sure we were all taken care of without missing a beat. He was attentive but did not pressure us. Explained everything about delivery and warranty. When we were deciding between 2 adjustable frames, he not only explained the differences but showed us so we made an informed decision. Great customer service and very pleasant to deal with.”
“Travis was exceptional, he welcomed us and did not stand over our shoulders.He is friendly, courteous and knowledgeable. We had been to several other furniture stores and they followed us around which we can't stand they were pressure salespeople. We are so happy we went with a family owned business for our purchase. We will definitely be back.”