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September 2023 by Jacqueline R.
Dr. Lon was very, very rude to me as a Hill Salesperson!! I wouldn't go there if he were the last vet on earth!!
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June 2023 by Dana D.
I am also surprised at these negative reviews, although I haven't had any experience with some of the exotic animals discussed by some reviewers. My experience with this practice is limited to canine treatment. Most Vets are pretty expensive, and I didn't think this practice was any more or less than others I've been to in the past. What I especially like about Dr. Lon is his diagnostic abilities. Dr. Lon is very knowledgeable and experienced, and doesn't over-read test results/x-rays or pressure clients to undertake unnecessary treatment(s). Even after we moved from the area, we'd still find ourselves gravitating toward Dr. Lon for second opinions and take-over treatment when our local Vets came up empty.
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September 2022 by Lisa M.
I called on a Saturday morning to bring in my 12 year old bunny because he was falling over and could not get up on his own. I was crying on the phone because I was scared he was dying. I was told "Sorry, we don't have any room today to squeeze you in". I understand if they're busy but this is my bunny's regular vet. They should never tell anyone not to come in if the pet is in distress. There aren't many exotic vets in the area and no one wants to take a new patient on a Saturday. The front desk person gave me the phone number of vets in NJ! Really? I was thinking about switching my dogs over to Lantana Vet but no way in hell now! I had to watch my bunny die at home!
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May 2022 by Nicole P.
My daughter brought her ferret in to have a lump looked at at the end of his tail, the Vet was aggressive taking him out of the crate and actually got bit. Cut his nails so short they started to bleed after we asked him to NOT cut them! They charged us 260.00 for a lab test and an additional 70.00 to see him! Which BTW is HIGHWAY ROBBERY. Asked her to "wait" outside the room while they examined him, which she refused ! I know my options are limited because "exotic pet vets" are hard to find but THIS PLACE SUCKS !! It's evident they are all about the $$ then actually caring for your pet! I'd rather drive the distance to see true professionals ! SHAME ON YOU LANTANA VETS - you are ripping people off especially in times like today !! Won't go back - word of mouth is the BEST advertisement!
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March 2022 by Kaitlin S.
I took my Veiled chameleon in about a month ago to see the reptile veterinarian because he was struggling to eat and seemed lethargic. The Vet was extremely unprofessional and actually quite rude. Unfortunately I cannot remember his name however I'm assuming he's the only reptile veterinarian at this location, he was shorter and had dark hair from what I remember. Anyways, after I signed in and was waiting to get seen the entire room was crowded with people and their pets, after about 15 minutes of waiting, a veterinarian comes out and tells a family that they are going to put their dog down in front of everyone in the waiting room which I thought was extremely unprofessional and unnecessary considering there was a private room to do that and it just seemed like that particular veterinarian didn't care enough to even consider that despite the family breaking down in tears. Back to my story, once I was called back, the vet examined my chameleon and basically told me that I was wrong to purchase one without proper knowledge and skills for caring for them even though I'm very knowledgeable with this breed of chameleons. After that I went into detail about his crate enclosure and specifically what I thought was wrong with him, he refused to listen to me. He told me that I was flat out wrong. He told me that I shouldn't own a chameleon and no one should ever own one because they are not good pets??? Really weird even if that's his opinion. After about 10 minutes of talking with him, he came to the conclusion that he was not going to help me. He sent me home without help. I ended up seeing another veterinarian who actually listened to me when I told him he had a parasite and then proceeded give me a p*** sample and it turned out I was right. The parasites got so bad that it killed him and it was to late for me to help him. I will never forgive this place for shutting me out and making me feel stupid when I was the one who knew what I was talking about despite the doctor SPECIALIZING IN REPTILES. Do not take your pets here. Please just don't. *****update: let's also not forget that same veterinarian told me he just had covid and coughed multiple times in the tiny room we were both in then giggled about it as if it was funny. A very strange guy.
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June 2021 by Samantha L.
new patient here! while walking in another patient was telling me how wonderful they are here and how she moved and still travels to this place. she reassured me my cat is in good hands! the staff and both doctors are super awesome with great energy. my only complaint was my appointment being moved up an hr and ten minutes bc of an emergency that came right before being seen. But i understand things happen...but my cat ended up peeing in her cat cage twice, and partially on herself.
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January 2020 by Peggy F.
I've been taking my animals there for years. Staff is kind and very professional and Dr Lon is caring and super knowledgable.
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April 2019 by Elly S.
Thank you for sharing Wendy. And to all of those who may not have liked my negative comment it's because you didn't have the same experience !!! This doctor caused my son's therapy dog to no longer have his leg .... near death,,, if you'd like further information and details I'll be more than happy to share it with you !!!
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March 2019 by Karen H.
I am totally shocked by these negative reviews. We have been taking our dogs to Dr. Lon and Dr. Emslie for 15 years and have gotten excellent service. They have gone above and beyond for our dogs and literally saved our dogs life! I highly recommend.
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September 2018 by Wendy B.
Dr. Lon gave my budgie an antibiotics injection in the chest and caused 3 drops of blood to stain the paper towel underneath. Instantly the bird stopped standing on the perch and was on his belly with the head against the corner of the cage. 30 minutes later the vet came back and gave subcutaneous saline injection to resuscitate the bird. The bird was flapping his wings when the injection took place. Within half a minute the bird twitched and died with more blood from the new wound staining his body. Pictures are worth 1000 words. I took photo of him when he was still standing on the perch before the antibiotic shot. The second photo was taken after the antibiotics shot. The third photo shows where the blood stains are after the budgie died. The incompetency of the vet is inexcusable. The vet was telling me how the bird was very sick anyways. That is totally beside the point. Dr. Lon's handling of the injections is what I am reporting about! This happened on the evening of 9/25/2018.
