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March 2025 by Maryam Ismail
I love this branch- Carole S. is the best!!! She’s helped me dispute fraudulent charges multiple times and got my new card expedited same-day. She always has my back and goes above and beyond to help even when she’s clearly busy and I just walked-in. I always dread calling big companies because of the wait time but directly going through the Hockessin branch makes calling, emailing, or visiting a breeze. And I finally got a customized card😊 thanks so much Carole🫶🏽
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August 2024 by Shari Miller
Friendly staff and no wait!
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August 2024 by Paula Sharpe
Scheduled an appointment online with Richard to open a business account. My husband and I left work early for this appointment. He was on vacation and never turned off his scheduler. A bank employee told me, “Sorry, it’s been happening all week!” Since he had all my information I thought he would apologize when he returned. He did not. No one else at the bank could help us that day.
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August 2024 by Mattie Lewis
I have tried to give this branch a chance despite of the negative reviews. However, they failed three times on different occasions. Horrible customer service. They lack knowledge of their product and services, and slow with everything. The attitudes and personalities at this branch is Completely terrible. This branch needs a workshop on team building and positive attitudes because they clearly don’t have it. I would never step foot in this branch again. This site needs to be completely restructure with a whole new staff. Most importantly, the manager of this branch should read these negative reviews and try to educate his/her employees on customer service. A team is only as good as the manager.
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May 2023 by Wendy Fritz
I don't understand why for going back 8 years they have awful reviews and they have done nothing about it to make their reviews better or to train their staff better on customer service. If after 8 years you still don't get it there's something wrong how can you still be in business
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April 2023 by Maura Glenn
Horrible customer service!
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April 2023 by Benjamin McInnis
Horrible customer service.
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August 2021 by Anna Azocar
Horrible customer service. Waited 20 minutes for teller to run it passed a manager to withdrawal from my account because they didn’t realize it was a Delaware State Identification card and were hung up on the fact it is not a license. Train your people better.
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July 2021 by Molly Bromley
Didn’t know how to order a replacement debit card and in no hurry to find anyone who could help me.
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May 2020 by david smyth
I have had good experiences here. I never have to wait long, even if I wait a minute or two they apologize for the wait. Lisa the head teller is a problem solver and really knows her job. I'd give her 5 stars. I think the roominess of the drive thru is also nice.
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April 2020 by Susan Foster
Lisa Alexander was very helpful. Got what I needed done even when the computer system glitched.
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February 2020 by Dravenjay Asylum
Only the best here at the fabulous Lantana. Awesome team
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June 2019 by Danielle Mattox
Horrible! The “Head Teller†doesn't have a decent customer service bone in her body! She didn't even smile at or greet me. She refused to help me sign up for direct deposit for my new job claiming “tellers can't do that.†when I have done that at several branches with a teller in the past. Rude!
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October 2018 by Ady Penaloza
Lisa was awful, horrible customer service.
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August 2016 by Peter D.
I'm giggling at these negative reviews. I've been doing business with the same crew at M&T going back to when they were Wilmington Trust. They are always kind, friendly and competent. I am always greeted with an enthusiastic "hello" and an occasional exchange of jokes. The newest additions to the staff are just as friendly.
