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May 2023 by Wendy Fritz
I don't understand why for going back 8 years they have awful reviews and they have done nothing about it to make their reviews better or to train their staff better on customer service. If after 8 years you still don't get it there's something wrong how can you still be in business
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April 2023 by Maura Glenn
Horrible customer service!
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April 2023 by Benjamin McInnis
Horrible customer service.
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August 2021 by Anna Azocar
Horrible customer service. Waited 20 minutes for teller to run it passed a manager to withdrawal from my account because they didn’t realize it was a Delaware State Identification card and were hung up on the fact it is not a license. Train your people better.
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July 2021 by Molly Bromley
Didn’t know how to order a replacement debit card and in no hurry to find anyone who could help me.
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May 2020 by david smyth
I have had good experiences here. I never have to wait long, even if I wait a minute or two they apologize for the wait. Lisa the head teller is a problem solver and really knows her job. I'd give her 5 stars. I think the roominess of the drive thru is also nice.
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April 2020 by Susan Foster
Lisa Alexander was very helpful. Got what I needed done even when the computer system glitched.
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February 2020 by Dravenjay Asylum
Only the best here at the fabulous Lantana. Awesome team
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June 2019 by Danielle Mattox
Horrible! The “Head Teller†doesn't have a decent customer service bone in her body! She didn't even smile at or greet me. She refused to help me sign up for direct deposit for my new job claiming “tellers can't do that.†when I have done that at several branches with a teller in the past. Rude!
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October 2018 by Ady Penaloza
Lisa was awful, horrible customer service.
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August 2016 by Peter D.
I'm giggling at these negative reviews. I've been doing business with the same crew at M&T going back to when they were Wilmington Trust. They are always kind, friendly and competent. I am always greeted with an enthusiastic "hello" and an occasional exchange of jokes. The newest additions to the staff are just as friendly.
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August 2016 by Don Dakota
I opened an account in this bank one day because I wanted a bank that was near the post office where I could easily deposit or withdraw money within walking distance. I found the bank to be competent and the employees friendly, but the interest rates being paid on savings or CDs to be virtually non-existent. I keep the account active by depositing a small amount monthly but don't often use the bank, but if you are looking for a bank to do your typical banking then it's quite competent, but I wouldn't recommend it for holding large amounts of assets as there are many others who offer substantially higher interest rates. I'm giving them a well deserved 4 star.
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June 2015 by Mike John
Horrible horrible bank don't know what they are doing 20 minutes to cash your check and still here
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February 2015 by Chung Shin
tellers at this bank gives me attitudes and shitty coustmer serivce. I'll never open an account here.
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November 2014 by Kat Tito
RUDEST OLD BROADS I HAVE EVER MET!!!!
