August 2016 by Don Dakota
I've been banking at this location since before I moved to delaware. At the time it was called "Delaware Trust", then became CoreStates, then First Union, Wachovia, and ultimately WellsFargo, and although I still do most of my banking with WF, I've been very disappointed with the customer service I've gotten there. On one day I stopped in to make a small withdraw as I was running short of cash on hand and showed a valid ID to the teller, I also told the teller I was having trouble standing and would need a place to sit down if there was going to be a delay. She didn't seem concerned at all with my physical distress caused by pain of standing and in the past I was always offered personal assistance while comfortably seated at a desk of one of the bankers, but that day I was denied any such help and even after showing multiple valid forms of ID at the very same branch I originally opened the account and had banked at for about 25 years and she told me I needed to provide my debit card in order to process the withdraw. I thought she wanted another form of ID, but after she had me scan my card she ask me to enter my pin, however I never NEVER use atm machines and didn't have my pin with me, besides when has it ever been necessary to produce a PIN to bank at your own hometown branch. So I told her if I had my PIN I wouldn't be struggling to stand here with only a cane to support me and trying to withdraw some cash. The blank look on her face said it all and since I was unable and unwilling to continue to stand there while she figured out how to do her job and appeared to embarrassed to ask a supervisor, so eventually I demanded she return my identification and I went to another local bank which I also use and they greeted me by name and completed the withdraw very quickly. I still use wellsfargo since I have all my bill paying setup with them and I like that there are branches all across the country, but I am disappointed in the treatment I got from my bank, and at that time I had a considerable amount of assets on deposit there and considering how many employees witnessed this I expected to get a call from one of the managers to apologize, but didn't hear a peep, so I now have substantially less on deposit in this bank, but I still use it as my primary so I'm going to offer them a 3 star rating for the many years we've done business, but it's just a shame they have lost the appeal of small town banking they once had when everyone who worked there knew me and never requested ID.
