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November 2023 by Melissa Baker
Matthew was PHENOMENAL!! I had some jerk park in my driveway and block my garage door where I could not get my vehicle out. I was so upset because I could not get out to get my medical prescriptions or food from the grocery store. I called Matt pretty upset and he was such a sweetie, SOOOO understanding and empathic to my situation. He arrived at my house literally within 10 mins and towed that car right on out of my driveway. He turned a distressing situation into one that made me feel way more comfortable and protected. I wanted to write this review to let everyone know how AMAZING Matthew at Coastal Towing is. I would most definitely recommend Coastal Towing to anyone within the Sussex County area!!!
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November 2023 by DAWN Madjar
Even though we were quite a distance from the business,our confidence with assurances that towing and repairs would begin ASAP (sooner than other places we had contacted),were all we needed to make the experience worth it all.
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September 2023 by Jess M.
Someone slammed into us and totalled my car over vacation, the towing company came out quickly to get the cars moved, and Arnold was incredibly kind and helpful throughout the process of getting my vehicle cleaned out and loaded into our Uber. They helped us through a very stressful situation with care. This place is operated by very good people.
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August 2023 by james circo
I broke down right in front of Coastal Towing in an old classic car. I’m really fortunate to have met Charlie and Brian even though I’d rather not have broken down. They diagnosed my problem, Charlie gave me a lift home and before you know it, my car was fixed and back on the road later that afternoon at a reasonable cost. I’m new in town, and I’m glad they’ll be around when I need them.
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August 2023 by Michael Webb
Had my transmission go out on the beach called coastal and within an hour Brandon was there pulling us out with a skid steer. I have a f350 with 37in tires and a lot of work done to my truck. Brandon did an amazing job at both pulling me, towing it to a shop and just all together being careful. The lot we were in was very tight with only maybe an inch on either side of the tow truck. Amazing job Brandon. With owning a business myself you can tell Brandon takes pride in his work, has an amazing attitude with customers, and is all around a great representation for coastal towing.
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August 2023 by Jason Hankins
Perfect. They where there super fast. Got the job done and down the road. I would definitely recommend to anyone.
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July 2023 by Devon Carrow
Matt was great! He was able to pull my husbands truck quickly from the middle of the road and deliver it to the Ford Dealership. He even helped explain the car problem to the mechanic. We greatly appreciate his prompt response and eagerness to help.
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July 2023 by jannette lawrence
Showed up very quickly. Everyone was so nice!
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July 2023 by Rich
Got to me very quickly and was very nice. It was a little pricey but it was worth it especially being in a horrible situation. Driver was very polite and so was the person that answered the phone.
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June 2023 by Tamara Shupka
Matt came out in the pouring rain and was so kind!!! We were stupid and drove into the sand and got stuck. He was amazing!!!!Service: Special vehicle towing
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June 2023 by Dany A
GREAT PEOPLE - GREAT COMMUNICATION - GREAT SERVICE!!! Years ago Charlie from Coastal Towing provided me with excellent service on my SUV. This time, when calling to find out how to get the brakes on my 1982 Class-C RV fixed, Brian in Service gave me some money saving tips to try first. After still not feeling comfortable I called back and asked if the shop could do the repairs. Both, Brian in the shop and Dana in the office were extremely nice and helpful. They sent out their tow truck to pick up my RV and Matt and Arnold were awesome with making sure they hooked the vehicle up safely. They even went above and beyond and loaded the 6 wheels/tires I needed to have installed (changing from an old, odd size to a standard size wheel) and did not bat an eye when I asked for this favor. They will start working on my RV tomorrow to get it inspection-ready, safe, and roadworthy again and I am confident that my service will continue to be as great as it has been.
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March 2023 by Kenzie M
Marcus the tow man was the best! I was working for 2.5 hours to dig my car out of the sand at Cape Henlopen before putting my pride aside to call for a Tow. Not once did he make me feel silly for getting stuck, but rather he hyped me up for how far I’d gotten myself. He found the bright side to it all and helped me get out :) thank you Mr. Marcus!! (or macus?)Service: Car towing
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March 2023 by kayla henderson
quick and easyLady on the phone was niceSo was tow guy MacusService: Car towing
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February 2023 by John M.
These folks are the worst, My son's car broke down in Dewey. It was towed by Coastal. I went to their office and told them to make the repairs. 5 or 6 days go by and I stop to check on the status. They told me nothing was done since I did not pay their storage fee. Three hundred dollars I pull out my credit card to pay the bill. They would not accept it. I had to pay in cash!!! I had to make a trip to the local ATM. After the storage fee was paid, it took these geniuses a week to fix a relatively simple mechanical problem.These people should not have towing contracts with the state police.
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February 2023 by Robert Herman
Happy customer ,quick response with fair price. Travis was excellent gave car white glove care when picking up and dropping off. I will use Coastal Towing for my future needs, thank you!Service: Car towing