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March 2024 by isaac sapp
Great place to go to get a little bit of everything. With road construction the entrance was moved but it is still open. I recently loaded up on all the items needed to get my lawn ready for the upcoming summer season. The staff is always friendly and helpful. The store is clean and organized. You should definitely stop in.
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March 2024 by Carlos Mendez
Terrible service, it seems like no one is working, they just see you and don't serve you.
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March 2024 by Aaron Oferrall
Deserves negative stars. Associate was argumentative and when transfered to a manager they kept me on hold for 15 minutes over and over. Filing a complaint with the corporate office.
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March 2024 by grace Bwh
Purchased a glass panel. Pick up was quick and efficient. Went to get the glass cut. At first the employee summoned someone over the radio to come cut it. After waiting 20 minutes, noone. He then began helping another customer and told us he would cut the glass for us after he helped the customer. Hence 35 minutes later.....made no sense. We kind of felt some type of way. We go to Home Depot and staff are constantly saying hello are you being helped. We come to Lowes and no one wants to help us. 2nd bad experience at Lowes...and 2 different locations, same experience.
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February 2024 by NCJ MDUSA
My husband and I checked at store 0658 (Lewes, DE), terminal 9 on 2/23/2024 at 3:20 pm. There was a small kiosk of plants in front of that checkout location. Several plants on the top tier were wilted and near death. I reported this to the cashier who just shrugged. Next I asked if two women cashiers close by might care and he said “no”. When I asked if there was some water available nearby, he replied, “yes outside”. Note that it was raining! This brazen lack of caring for not just the plants, but the client’s concern is unacceptable I would appreciate a follow up to this review.
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February 2024 by Yari Knotts
Review based on my experience on 02/03/24.The person who was attending the self-check was extremely rude to the person who was accompanying me. That day I paid and when we were trying to leave the store the store sensor went off for some reason. We went back to have the products we purchased reviewed. The person who helped us before approached and very rudely asked my companion if he had something hidden in his clothes. All because my companion is Latino!!!I approached and opened my bag and asked him if he had to check me too. Very sad experience at Lowes, I had never gone through such an unpleasant situation.
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February 2024 by Jeff Walls
Stock is iffy off season.
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February 2024 by jesse beaston
I would like to express my gratitude and honestly the joy that overcame me when shopping at this Lowe’s. The young man Vince in the pro section helped me so much. I purchased some tools and opened a line of credit. I got the my discount and walked away happy with the service I got. My loyalty now belongs to Lowes, sorry Home Depot you just can’t compete. The customer service people were welcoming and warm. The knew the store and asked me if I needed some help right when I walked in. I will be coming back here for now on. Keep up the good work Lowes!
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February 2024 by Linda Balon Stein
Lowe's is the closest home improvement store to my house, so I shop there regularly. It's so convenient to order a bag of soil or mulch and use the app to indicate when you arrive. Workers bring it right to the designated pickup space number. I can also let the store know if I send my spouse. Very convenient!
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February 2024 by Luis Rivera
Lowe’s is my go to place when I need something for my electrical and remodeling business, The employees are friendly and there’s always someone there to help when I need something.
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February 2024 by Heather Schlabach
If I could go negative stars I would. I hate to be the stereotypical person that only leaves a review for a poor experience, but this was quite frankly such a bad experience I feel it’s important enough to do so. I was remotely working on a renovation project in Bethany Beach and utilize this Lowe’s to order a whole new set of kitchen appliances, two stacked washer and dryers, and a fireplace (which never actually came). I really should have been prepared for such a poor experience given to 20 min + wait times just to speak to a human whenever I called in. That is not an exaggeration. They can check the call logs it was literally a 20 min hold time every single call. Finally when someone would answer, I would share with them my issue (multiple calls to note missing items, delayed, and more) they would always say well look into it and call you back. over 7 times I was told someone would call me back and not once did I ever receive a phone call. I finally would yell please don’t hang up and begged to be put on yet another hold instead. Long story somewhat shortened, I never received the fireplace. I’ve waited an abysmal amount of time on the phone just to speak with some of the rudest and most unhelpful people ever, and I’m still waiting for the one washer and dryer to be delivered( this is after I have paid someone twice to wait all day for a delivery,and the first time it never showed up and the second time it showed up with huge dents in it so the delivery team was not comfortable delivering it in that state). Now I have no idea if I will ever get this washer and dryer (note I already have the one set there so to order new from another store means they will not match). And I’ve taken the time to write this review all while waiting another 25 MINuTeS on the phone just to speak with a human about it. Do yourself a huge favor and pick any other hardware store nearby!!!
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January 2024 by Rick Eberlein
Unfortunately I can only give Lowes 1 star. I went 2 the Millsboro store only 2 find that they did not have the tile I needed. The staff was very helpful and directed me to either Lewes or Salisbury who both had the tile in stock. My wife got on line and had the tile put on hold in Lewes. We got a notice that the order was ready. I drove from Bethaney to Lewes. Customer service looked at me as if I had 2 heads and sent me back to the flooring dept. Was told they had nothing on hold for me. Fortunately they had some on the shelf.We definitely need a Home Depot in Millsboro. So disappointed every time I go there.
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January 2024 by Mary D'Orazio
The store assistant manager Matt, and Arturo in appliances, were helpful and knowledgeable and got things done. Highly recommend. I give Lowe's all my business.
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January 2024 by Andrew Walls
Ordered a washing machine online and was supposed to have a delivery on December 23rd, 2023. We received text messages throughout the day confirming the delivery and that they would be here between 1:30pm and 5:30pm. At 2:30pm we received a text from the delivery driver that he wasn’t coming because the washer looked damaged. I asked him to deliver it so I could take pictures of the damage. Delivery driver never showed up but did send a text picture of the machine. Called the Lewes, De store and was on hold for over 35 minutes, just to be hung up on and had to call and wait again. Finally, after someone answered, they said it wasn’t their issue and I would need to wait for the delivery driver. No one ever showed. Called the 24th of December and was told to wait and call back on the 26th of December. Called in to the store and was told the delivery driver never returned the washer and we can’t start a refund until they bring the washer back. Called the delivery driver and he finally responded that it’s not his problem and will return it when they get time. Everyone keeps passing the blame with no accountability.This has been a huge hassle and I will never purchase another appliance or home service through Lowe’s.Update: Called the store on the 27th and 28th after long waits on hold, we finally got to speak with someone. Store is refusing a refund since the washer has not been returned by the delivery team. I called the delivery driver and was promptly told “Don’t call me and talk to Lowe’s.” I explained Lowe’s needed the washer back and they are refusing a refund. Driver responded “Not my problem, I don’t have anything on my truck.” Called Lowe’s again and my wife spoke with the store manager. Manager instantly refunded the purchase price after we explained we are disputing the charges for non delivery with our credit card company.Just went to Delmarva Appliances in Dover, ordered the same washer, lower price, and will be delivered on Tuesday. Very disappointed with our experience.
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December 2023 by Carolyn Baier
For a big box store, we’ve gotten good service from the appliance department. James and Josh helped us and provided us with information and all we needed to get a dishwasher!Now—we’ll see if the dishwasher arrives!!
