February 2024 by Josh Binder
AVOID THIS BRANCH. The bank teller and branch manager (Brian Orsino) horribly discriminated against my wife and me. They refused service to both of us because they "hadn't seen" us before. Quite the embarrassing scene in front of other customers. My wife and I are both listed on the account, and we each provided 2 forms of identification, but they said: "I can't help you today." I called the Regional Manager (Nancy Choma), who profusely apologized and said Brian broke protocol. In my opinion, this discriminatory behavior should not be tolerated, and Brian should be fired at a minimum. Instead, they gave him a slap on the wrist. My entire family has always banked with M&T, but needless to say, we're closing our accounts. Shame on you, M&T.