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July 2023 by Kris
I visited for a walk-in back in March and was met with an unprofessional receptionist/phlebotomist by the name of Nikiesha. There was a miscommunication regarding the prescription handed to me by my doctor (across the hall), and instead of Nikiesha trying to get to the bottom of the error, the prescriptions being split up after my first visit at the lab, she instead became very rude and frustrated saying, “I’m over it. You can go back and wait outside and have someone else help you.” She even covered her name tag and threatened me. I reported her behavior the Director of the Lab Center and she assured me that Nikiesha would get training on professionalism and that this incident wouldn’t happen again. Well, today, I had more lab work ordered by my doctor and my medical assistant offered to escort me across the hall because she remembered my prior experience and how Nikiesha THREATENED A PREGNANT WOMAN!Today Nikiesha walked out to bring me into the lab and I asked if there was anyone else to perform the lab work. She replied “no, you can figure it out,” and walked away. It’s sad to see her attitude has not changed. I held back on writing a review back in March but after today, I see this behavior is typical, and I wanted to warn all patients so you don’t have the experience I had. I would not want anyone that threatened me and has an ongoing attitude to pierce me with any sharp objects. My first ever appointment at this lab was with Leslie and she was professional and really kind. I wish Leslie had been there today to perform the service but unfortunately I have to go all the way across town to LabCrop when all of my doctors are at Christiana Care.
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June 2023 by Amatul Khalid
I reached there 7:22The lab opened 7:30 there was one person who had appointment he was done right awayI didn’t have appointment there was no patient between 7:30 to 7:51 patients came after meI have rib fractures sternum fractures and spinal fractures I was in pain but they didn’t call me until after 8 . I am also a diabetic.Staff was sitting doing nothing for about 30 minutes but they couldn’t take me
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May 2023 by Wendy Brenner
The only bad thing, are the hours of operation. Other than that, Always fast, friendly & clean.
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April 2023 by achristy12
Leslie deserves the biggest raise. I hope this location never loses her. She’s the kindest, most patient person and makes these tests so much more enjoyable.
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December 2022 by Patsy Erisman
I had the tip of my hearing aid lodged in my ear. Was very painful. The gentleman who got it dislodged was extremely pleasant.
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November 2021 by Cheryl
Couldn't find a place anywhere to do a citrated platelet count without waiting to see a hematologist first. Then Leslie called me to tell me they can do it and even called my son's PCP for the order. Huge relief as I'm trying to navigate a new disorder!We'll be back for quarterly labs for Glycogen Storage Disease. Thank you so so much!!!
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September 2021 by Angelina Royster
Love this location..and staff!♥️
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July 2020 by Mary Ann Maycen
This is the best Lab in Middletown . I have dealt with Leslie and Cara and they always find my veins as I have poor ones. They are very polite, efficient and friendly. I had an experience where my doctor did not fax the order for lab work to be done. Any other lab would have just sent me back home, Clara actually had me call my doctors office in her lab and request that they fax the order. We waited and no fax. I called again and no fax. Cara was so sweet and she actually called my doctors office . I know that this whole process took 45 minutes. I will only use this lab. Please hurry up and re-open. I miss my 2 lab techs.
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December 2019 by Karyn Alexander
Best lab to have blood drawn. Leslie is amazing.
