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November 2023 by Psalm “Psalt” Harvey
*** SEE UPDATE BELOW*** I recommend only choosing this vet if you are very close to them and won't have any possibility of traffic or rescheduling. My kittens had stomach troubles and we were given too little of the prescription food (not entirely their fault but would have liked a bit more guidance on it) so we had to drive an hour (30 minutes there and back) 3 days in one week. On top of that, we had two appointments for their rabies shots and because of the distance we were 15 minutes late due to traffic (that is our bad in that regard), but did not expect them to turn away the kittens. They said they only had time for one kitten's shot when in the past they had done all their shots at the same exact time so I have no idea why they couldn't do that once again. On top of that, the soonest to reschedule would be a whole 2 weeks after!!! Admittedly, I would like to give them 1 or 2 stars at the moment because I think that how this specific instance was handled deserved it, but I believe that overall I would be lying if I did less that 3 stars. I like their no fear policy, and think that they generally are decent, but like I said, too far of a drive to be turned away after 15 minutes late and to have there be so few rescheduling appointments available.UPDATE*** We received a call from the owner and they took the time to hear and understand our frustrations and came to the conversation very understanding. They also worked to problem solve in a very empathetic way. I am used to vets/doctors treating patients/customers any way they want with no accountability (or compassion) on their end taken, and I had expected this place to be doing the same thing. However, the owner here is very understanding of the patient perspective. I revoke my statement from earlier about only going to this vet if you are close by. If you are willing/able to communicate about your schedule it would be very worth it to go to this vet (at least for cats as that is my experience).
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November 2023 by Sean Becker
We recently moved our three dogs here and they have been great! The staff is amazing and every appointment we've had has been on time.
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October 2023 by Ellie McFarland
I would give them a 100 stars if I could. Dr. Reimer is absolutely wonderful. She has helped my dog and cats so much and at times last minute. She is knowledgeable and caring and wonderful at acknowledging unspoken needs. Everyone in this office is friendly and compassionate and if your like me do not get annoyed at the hundreds of questions because they understand ❤️ I will continue to use and recommend them to everyone and all that want outstanding holistic care for their pets
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September 2023 by Christine Wallace
We are in the healing stages of having to say goodbye to one of the most amazing pups we could have asked for. Dr. Hooten and all of the techs took time with us and answered endless questions throughout our journey, and we appreciate the love and care they showed our girl. I know that they wish there'd been a better outcome for her as much as we do - very grateful for them.
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September 2023 by Patricia B Carlin
I moved to Middletown a yr & a 1/2 ago & thought I am never going to find a new groomer & veterinarian for my little Frankie…meanwhile, I not only found Dr Reimer @ CAVA but I found Ashley, their groomer!!! Ashley is by far the most meticulous groomer I’ve ever taken any of my dogs to, past & present!! Great personality, super friendly & most importantly she loves the 4 legged clients that walk thru her door!!! We are so grateful to have found Ashley & an excellent Dr at the same time & the same place!!! When it comes to my Frankie….if she’s not happy, I’m not happy & we are both above & beyond happy ??♀️?☺️? Always book your pups grooming in advance…after all Ashley is the best in Middletown & appts fill up quickly!! Thank you CAVA!!!!!!!
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August 2023 by Joelle Patrick
Absolutely live this vet! The ladies are so sweet with my big girl. She can be a little intimidating as a pitbull, but they treat her like a princess every visit! They are also very responsive and diligent on checking in when she's under the weather. I appreciate all the care they have provided and am so glad to have found them first!
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June 2023 by Bree
I can't say enough good things about Dr. Russell and her tech Jenna. The entire staff is friendly. They are knowledgeable, caring, compassionate and know how to handle scared pets. Highly recommended.
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June 2023 by Valerie Z.
I've taken my pets to Dr Crosier for the past 20 years. She is still our doc. We live 1 1/2 hours away but only trust Dr Crosier with our dogs. In the past, Dr Crosier has always identified the problem accurately in our dogs. She knew right away what was wrong with our dogs and when to refer us to specialists.
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April 2023 by Elizabeth V.
Dr. Russell is amazing and is always so loving and caring with my cats. I trust her with my babies and highly recommend that you go to this vet. The prices are very fair and the customer service is fantastic. I have been to many vets and I have been loyal ever since coming to her. You will not find a better vet :)
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April 2023 by Joel Larry SR
super caring for our pets Poe and Koda and always follow up. They are close and easy to get an appointment with. They have to be the nicest people of any practice I've been to in the area. The Vet is top notch.
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April 2023 by Kaitlyn F.
Took my dog here for a cracked tooth, because I moved, and hadn't established a new primary vet in the new area yet. The staff here couldn't have made me feel more at ease and welcomed! They took care of my dog as if it was their own, and kept me updated throughout the entire process while he was with them. The estimate was very accurate, and the actual procedure came in slightly lower than anticipated which was wonderful seeing as most places overcharge even after an estimate is provided. Their pre-surgical procedure allows the client to chose contact preferences while the surgery is taking place, and I was called during to ensure that what they wanted to perform was okay with me. WHAT A WONDERFUL EXPERIENCE! After I got my dog, they even helped me get him to the car so that he was comfortable during the entire process. What a wonderful surprise it was to get home and unpack his recovery bag, and see a card with my dogs photo on it, with well wishes from the staff! Took me by total surprise, and really made me feel as if I made the right choice of vet. All of the workers were friendly, and made me feel understood with my worries for a surgical procedure, and ensured that my dog was well taken care of during their time of care. HIGHLY recommend to anyone in the area that wants quality care for their pet!
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April 2023 by Mark N
Incredible, professional service for our new puppy Bella. Sydney and Dr. Riemer are amazing and super caring and gentle with our pup. They spent all the time we needed for our questions and gave our puppy amazing, compassionate service. Thank you to the front desk staff for making Bella’s treatments special. Highly recommend CAVA. 5 star service! Thank you!
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April 2023 by Kenneth Kirk
He doesn't like getting his beak & claws done, but they're so gentle with him.
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April 2023 by Ashlyn Shaw
My dog has bad anxiety and taking him to the vet has always been a hard and stressful process until I switched to companion animal vet! Dr Crozier and Courntney are amazing with my dog! Highly recommend!
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April 2023 by eileen keegan
I can’t say enough good things about this practice. We recently lost our beloved pup of 15 years. Throughout his illness Dr Russell and her staff could not have been more patient and understanding. When the day came when we had to make that dreadful call, Dr Russell and Lauren were wonderful on one of the worst days of our life. Kind, compassionate, and yet very professional. We will be forever grateful that these wonderful women were there for Wolfie and for us.
