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January 2026 by Paula Keplinger
The service quality the people that you deal with, how they help you and keep you informed. I say that Firestone coming to Middletown was the best thing that could’ve happened to Middletown. I worked with Marcus and Dan and both of them were incredible. Damn was very informative and helped get my account straightened out. Keep up the good work.
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January 2026 by Alison Receski
Marcus and Deshawn were amazing and my car was done so fast! Thank you! Definitely recommend.
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January 2026 by Michael R
Great experience fast friendly service
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December 2025 by Rojopa
Didn't have an appt., but they were able to take me and put the tires on within two hours.
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December 2025 by Marilyn Luster
Bill and his team are incredibly kind and professional. They are always honest, even with how long my car will take. They always have clear communication and communication expectations.
Today, I witnessed a customer who was complaining about the team not running to their car as soon as they handed them the keys and dropping everything. Honestly, the customer claimed they were giving her attitude and tried correcting their speech. It was like she was trying to pick a fight. The team handled themselves so professionally and were nothing but kind.
After the customer left, a team member had apologized for my inconvenience. It wasn’t necessary, but truly am so impressed with the care they provide. I would highly recommend visiting Firestone in Middletown. I’ve been to several locations in various states, but I’ve been blown away by their customer care since moving here.
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December 2025 by rich berry
An unresolved issue was worked until it was resolved. Management went beyond expectation to ensure my wife and I were satisfied.
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December 2025 by Donna Coursey
Walter a young man who works there assisted me when my tire was completely flat changed my tire as the store was closing He put my spare tire on my car
Please let him know his kindness is appreciated
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December 2025 by Arianna Money-Williams
Very quick and well priced
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December 2025 by Jennifer Rosenberry
Driving home from to NY I got a flat tire. I got a tow to Firestone and they made an unexpected terrible situation into one that was actually great! They treated every customer that walked in the door like they knew them and treated them like they would their own family. If you ever end up in need of a new tire, this is the place to go.
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December 2025 by Mommy X3 (Mommy)
Great prices Great costumer service Knowledgeable and helpful Made an appointment same day and was in and out in a reasonable amount of time
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December 2025 by vince b
Great interaction. The guys went above & beyond helping me today. Will continue to be a customer
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December 2025 by Ashleigh Brant
Everyone was so nice and helpful. My car was fixed in a timely fashion 🙂
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December 2025 by Jeff Weiner
Great professionalism and service. Very courteous as well.
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December 2025 by Edward B. Williams Jr.
Came in 15 minutes to their closing time and they stayed late to fix my car.
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December 2025 by Samantha Edwards
Great experience!! I haven't always had the best experiences at other Firestone locations but this location totally changed my impression. The service here was outstanding. The staff was amazing, friendly and kind. They honored my tire warranty with no hassle. The manager even had another employee pick up tires from another store so my tires could be put on same day. What a great team. I would rather drive farther and skip other locations to go back there. Thank you. You all are fantastic!!
