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April 2024 by Jaelynn Galmer
My mom and I went to this salon with no appointment on a busy day (poor planning in our part), however when it was time for us to be serviced the staff was rude and unwelcoming. While getting my gel manicure, the technician at station 7 was very rough and rude. My mothers technician doing her pedicure scorched her feet with hot water after she was asked to add cold water to the already boiling pedicure bowl. After this incident nobody offered an apology or gave any suggestions to rectify the situation. Some of technicians stared and began to giggle after my mom decided to leave the salon. This was the worst experience I’ve ever had with a salon and we definitely will not be back.
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March 2024 by L
I got my nails done here on a Friday. By Monday, as I am typing on my keyboard, one of them broke!! I already wasn’t going to come back because they weren’t super customer friendly and the lady working on me kept talking about how my nails were “difficult.” As well as the young lady sitting next to me that she had got prepped earlier. Save your money and go elsewhere.
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February 2024 by Kelly Marie Duffy
Kay is great but you can never get in! If you have unlimited availability I highly recommend but if you work a M-F or even travel a little, it’s 5-6 weeks out for scheduling. And the customer service from whoever is doing the scheduling, lacks professionalism.
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December 2023 by Gary Sharp
●○•° °•☆¤{ Kays is definitely an exceptional place. This is the only place my wife and her sister get their nails ( feet and Hands ) done. She says the prices and the service are great. The price, staff, and service are phenomenal. The staff is talented also IF YOU COME IN, ASK TO SEE "HAVEN"... Great little spot tucked away... So, if you're looking to get your stuff done, then THIS IS YOUR SPOT.!!!!! Fellas, they massage your calves and your feet. They have massage chairs that massage your whole back while you sit and get those feet situated... You can see Mercedes, Lyn , Haven, or a few of the others. I do not know all of their names..
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December 2023 by Amanda M
Won't be going back. They were frustrated I didn't have an appointment, although their sign says accepts walk-ins. Some guy started my nails and kept answering the phone and stopping to do other stuff. Then a lady came to finish them. She was face timing almost the entire time and then made a phone call once the face time was finished. The next day one nail was already having issues. All of the nails on my left hand started lifting in a week. Now one is basically all thw way off on its own. I've had acrylic nails for a long time, so I know this isn't something I did. I'm not going to come back to get the acrylic removed because I have a feeling this is one of the places that forces them off instead of soaking off.
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November 2023 by Louise Onyango
Excellent nail service.
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October 2023 by Anisa Bordley
Loved Mercedes personality. She turned my horrible experience into an ok one. But I will nvr go back. Mr. Lee messed up on my nails and they didn't even offer to take something off the price. Even after 2 weeks the nails r just falling off. NEVER EVER AGAIN!!!
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October 2023 by Liz
Very friendly, respectful, and skillful staff
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August 2023 by Kasia Bennett
The best salon in Middletown by far! Thanks to
Ms. Kay!
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August 2023 by S. Harris
Very clean, professional, and friendly. Would recommend.
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August 2023 by Enesha Dimples
Lovely designs, clean space, customer service excellent
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August 2023 by Melaney Scott-Cosden
They did a great job
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August 2023 by Camille Adams
Clean, friendly and experience staff members
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August 2023 by Sarah Z
Nancy did a great job on my pedicure
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May 2023 by Shannon Adote
It was amazing. Very nice look and customer service.
