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October 2024 by Erin R
Honest, reliable, and consistent…..Another service shop said parts I purchased from here were run down, I called to ask them why and Hank got me in two hours later, got the car up and told me the info I was given was incorrect after confirming it with 3 other people. The other place said they must have been wrong. Was clearly an ethical issue and Hank and the guys and gals at Mr. Tire were the legit ones….have known Hank for 3 years now; always takes the time to help and explain things. Excellent example of their great customer service and the need to be cautious due to shady business dealers out there.
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October 2024 by Alexander Rivera
My previous review is below, but is only fair to give another review when things go well and 5 stars. After many years an Appointment was made by a second party. They asked if i was going to wait for the car and i said yes. Customer service was great, my 4 new tires were install within an hour and gave me advice on my brakes. Thank you!
Will come back for an alignment.
I called to make an appointment to service my car. (30min) The gentleman that answerd the phone said they are all booked but you can make an appointment for Sunday. I agreed... i get there 15 minutes prior to my time and they asked what time you would like to pick up your car, I said im waiting here for it. He said oh, we have 3 other cars ahead of you so it will will be a long time. This service takes 30 minutes tops. What is the purpose of making an appointment? Or alteast give customers a heads up that for a 30 minute service you have to drop the car off for the day and another courtesy; if you are getting Jammed up, call the customers that made appointments and give them a heads up on the situation, so we have options or atleast bring someone else to take me back home if im dropping off the car.
Waste of my time...
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October 2024 by blklover007
Don't even bother that's the best I can tell you. This place has really changed, they seem to have a high turnover rate. The work is not as great as it used to be. They mess up your vehicle and act like they don't know what you are talking about when they are confronted. Also don't call the main line to make a complaint, because they will pass the call to someone else and that someone else is a voicemail that never returns your call.
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October 2024 by pramod tiramdasu
Don't waste time going in here. They say appointment is needed and they do not honor the appointment time. My appointment was at 9 and when I went at 9 they said they can't get me in till 11. I don't understand why they give appointment when they can't do it. And the staff were not ready to listen to us. They just say what they have to say and they said to go to some other merchant if I don't want to wait.
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October 2024 by Peter
Friendly and professional. Performed the services I needed and saved me money by letting me know what I didn’t need (cleaned and reused parts that didn’t need replacing)
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October 2024 by John Huntington
I've travelled back and forth between NYC and my hometown on the eastern shore of Maryland so many times to help take care of my elderly father over the last few months that I needed a tire rotation. I found this place on Google maps, and stopped in at 5pm on a Tuesday with no appointment. The front desk rep (sadly I didn't get her name) was fantastic, and got me in in a few minutes. She clearly explained the very reasonable cost and the procedure, and then the work was done in 15-20 minutes by an excellent and friendly young woman. This place is great and I definitely recommend it!
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September 2024 by Dr. La-Rhonda Harmon
I recently visited the Mr. Tire location in Middletown, DE for a tire rotation and oil change, and I must say I was thoroughly impressed with the staff and service. From the moment I walked in, I was greeted with a warm welcome and a smile from the front desk staff. They were extremely helpful and knowledgeable, answering all of my questions and providing me with options for my vehicle's maintenance.
The technicians who worked on my car were also top-notch. They were efficient, thorough, and took the time to explain the work that was being done. I felt confident that my car was in good hands and that they were truly looking out for my best interests.
Overall, I had a great experience at Mr. Tire in Middletown. The staff was friendly, the service was exceptional, and my car is running smoothly thanks to their expertise. I highly recommend this location for all of your tire and oil change needs. Thank you to the team at Mr. Tire for providing such excellent service!
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September 2024 by Andrew Moreno
Friendly staff and my wait time was well within the expected time I was told my service would take.
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August 2024 by Kevin Robertson
Oil/maint, brake job.Courteous staff. Job well done.
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August 2024 by Anthony Lancellotti
Great experience they took me rite away where every other place I went were not taking walk-ins only appointments Very good experience. I will always come back here if I have a problem ??????
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August 2024 by Dominicanos En Delaware USA
I am a new resident in Middletown, and i was looking for a place where a few dominicans can get services of oil change and services brake. After search a few places i found an excellent place that offered me all that i need. The customer service was perfect, a guys named Brandon was very polite and gave me an excellent information about my car, the services excellent, it was a big surprise how fast was the service and because this place is located in a very nice area i will never imagine that the prices were very reasonable. That was the best welcome that this town gave to me. Finally when
the service was done, i went to my wed page "Dominicans in Delaware and Immediately, i let all the latin community know how fabulous was this place.
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August 2024 by Erica Cairoli
My family and I were traveling through for a vacation on Rt. 301 heading towards Maryland. We unfortunately noticed that we picked up a nail in our tire. After checking with 2 other tire establishments who gave us a 2+ hour wait, we arrived at Mr. Tire. Even though they had appointments coming every half hour, the manager on duty was able to squeeze us in! Our tire was patched and we were back on the road within an hour! The staff here was very courteous and the workmanship shown by the mechanic was superb. Thank you!
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July 2024 by Chris Gestwicki
I can not say enough about Michael the assistant manager. To make a long story short, I was from out of town, Michigan to be exact here for my father‘s funeral. I went to a competitor first with an emergency explained my situation and I was told there was a two hour wait which is not a big deal, but I had to be to the airport in a certain amount of time to pick up people coming in for the funeral. Everybody knows what Murphy slaw is. I couldn’t find the spline key to pull the rim off. Michael went above and beyond calling people to get me a flying kit told me where to go what to do and what size I needed , I brought the vehicle back. He took me right in and resolved my situation being a real estate agent and working with people nonstop. I’m always looking at how I’m treated and how I’m received. This young man went above and beyond was courteous, professional, and offered explanation for everything he did , he is an exemplary employee and Mr. tire you would do so to treat him well you don’t wanna lose him in a day and age where customer service seems to be going down the toilet if I give him 10 stars I would !!!!!
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July 2024 by Georgia Brown
I love this place,I trust this place. They take good care of my car and the prices don't kill my purse.
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July 2024 by Brian Glancy
Excellent courteous service fixing a flat on a Sunday without an appointment
