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July 2023 by Google user
I've been shopping with Riteaid for years. Could never be a better place to get your prescription and anything else needed which they carry than Middletown Delaware. The most pleasant and helpful always needed. Thank you to all the staff at Middletown for being such wonderful people.
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April 2023 by David Brown
This pharmacy is the absolute worst. Doctors office called in my prescription and I get to pharmacy only to be told that the prescription was not called in. Went home and contacted doctors office to confirm prescription was in fact called in the day before. Went back to the pharmacy the next day, waited in the drive through as they were closed for lunch. When they started waiting on customers, the representative took the two closest vehicles in the drive through and just let me sit in the outer drive through and never acknowledged I was there. I had to leave the outer line and drive back around to get in the drive through closet to the building. Once I finally got to the window and gave them my info, she proceeds to tell me the prescription was not ready and I would have to come back in 15 minutes. I told her the prescription was called in yesterday and she said I would have to come back, no apology at all. Needless to say, this will be my last visit to this pharmacy.
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February 2023 by Nicole Kananen
i honestly hate this pharmacy. The front of the store employee are great, but everytime i go to pickup my meds it’s always something. Either they don’t fill my meds and make me wait hours to fill them even when i call in advance, they’ve given me the wrong dosage of meds before and tried to make me think that it was the correct dose and weren’t tryna fix their mistake until my mom called (they gave me 50mg and i take 200mg of my meds) or they’re extremely unprofessional and unfriendly. They don’t even greet you, they look at you and ignore you, NEVER HAVE MEDS READY, and not to mention my boyfriend always has problems here picking up his HRT and it really feels transphobic of them to always give him problems when picking up his hrt. honestly save your time and choose a different pharmacy.
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February 2023 by S & S Professional care llc Home Health Agengy
Middletown Rite Aid Pharmacist Department need to train their para-professionals staff on how to be kind, friendly and caring to the consumers.This is the third/fourth time that I'm standing at the register the staff does not acknowledge that I'm waiting, look right in your face and continue to clean, talk, laugh, rap songs instead of acknowledging the client by at least saying" I'll be with you momentarily..Tonight I cannot hear, I have hearing stem aids in both ears, the Pharmacist was very kind, he was trying to explain my medicine coverage to me from afar.I kept saying I couldn't hear him, instead of the staff " young guy" repeating what the pharmacist said he rather stand their and not repeat one word " Not a team player at All" knowing I could not hear and that the Pharmicist was just filling other orders.What is his the staff purpose to stand and ring out, rapping music being loudly unprofessional10 years never seen the poor Quality of service at this location..I had to write a review.This is my local area pharmacist but I definitely will be changing our family Pharmacist to another near by pharmacy.The young fellow was very rude unprofessional appeared unbotheted to help the Professional staff and the consumer..need training or another type of job where he can rap & bang on the contertops.Respectfully,
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February 2023 by Bryan Holbrook
Go to Walgreens. Go to CVS. Go to Walmart. Go to Giant. Go to your local place. Go anywhere except here. You will wait for a very long time, they won’t have all of your meds or even what you need OTC, and the staff will make sure to answer their text messages on their cell phone right in front of your face before greeting you. The greeting, by the way, is “dateofbirth?”. The pharmacist is rude as hell to everyone including the employees and each and every customer is as irritated as the next one. I used to see these reviews and say “damn Middletown is full of Karen’s and here I am going full Karen over this Rite Aid. Who should ever have to stand for 60 minutes before receiving their prescription, for real?EDIT: Before posting this, I spent 15 minutes on hold waiting for someone to answer that phone number. It went nowhere. I'd also love to let you know that this location suddenly decided to close on Sundays without any notice, barely any signage on the store except for one small highlighted in yellow notification that "in order to service you better we are now closed on Sundays". When I asked the clueless cashier if this was true for all Rite Aids she said... "I have no idea". Doing great here, Middletown Rite Aid.
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February 2023 by S u0026 S Professional care llc Home Health Agengy
Middletown Rite Aid Pharmacist Department need to train their para-professionals staff on how to be kind, friendly and caring to the consumers. This is the third/fourth time that I'm standing at the register the staff does not acknowledge that I'm waiting, look right in your face and continue to clean, talk, laugh, rap songs instead of acknowledging the client by at least saying" I'll be with you momentarily.. Tonight I cannot hear, I have hearing stem aids in both ears, the Pharmacist was very kind, he was trying to explain my medicine coverage to me from afar. I kept saying I couldn't hear him, instead of the staff " young guy" repeating what the pharmacist said he rather stand their and not repeat one word " Not a team player at All" knowing I could not hear and that the Pharmicist was just filling other orders. What is his the staff purpose to stand and ring out, rapping music being loudly unprofessional 10 years never seen the poor Quality of service at this location..I had to write a review. This is my local area pharmacist but I definitely will be changing our family Pharmacist to another near by pharmacy. The young fellow was very rude unprofessional appeared unbotheted to help the Professional staff and the consumer..need training or another type of job where he can rap u0026 bang on the contertops. Respectfully,
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February 2023 by Larry Jones
nice people but no one will answer the phones! we often drive from Warwick to pick up a prescription and cant check to see if its ready ! we go home go back 2hrs later just because they wont answer!
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December 2022 by Ailiya Z.
I always used riteaid located in newark but I was working and thankfully I took off because I was not feeling well and already had scheduled my covid testing appointment for this pharmacy whenever I go to do covid test it's pretty quick and all associates are friendly in newark riteaid. but this time I only choose this because I was in middletown in this riteaid people working here have no sense how to talk politely first they said we couldn't find the order its a glitch in quest online scheduling go schedule another appointment I showed them my email after 1 hour of talking with several people in this middletown riteaid pharmacy and staying on call for 30 min and quest associate stayed on call with me and told me there's no glitch and they talked with the riteaid employe and checked and suddenly they findout my order and gave me the excuse that it was our system which was. not showing, associates stays in attitude when I asked for a manager they told me oh manager is in store somewhere. I definitely would never ever go to this riteaid again and never ever recommend this store to anyone because first hire some polite and kind human being who know how to talk with any human, not a teenage toddler who still needs to learn manners! Poor customer service and rude associates!
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November 2022 by Jo Cy
Staff is usually friendly and attentive, store is usually extremely clean! Love it as my pharmacy.
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November 2022 by Sandy Kananen
Pharmacy employees need more education in Customer Service
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May 2022 by Emy D-R
The RiteAid online survey for review u0026 ratings is extremely long. Tooooo many questions! Consider shortening that survey to have less questions. Or, put the top 10 most import questions in the first part of the survey and give people a button to “Submit and Continue”, (the option to continue answering more survey questions). From a customer service standpoint, you turn people off with so so many questions in a survey. That will make people not do it or put the survey off till later, then forget cause it’s not a priority to them.
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February 2022 by Casey Cool
I will always choose a rite aid over any other pharmacy. Especially the Middletown location, the staff is awesome. I have to complain though...If you close the store at 9pm, the doors should still be open to customers at 843pm. This is the second time this has happened to me and it really makes me mad!!
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January 2022 by Aailyah Jackson
This is the worst Rite Aid Pharmacy! They don’t answer their phone. People are trying to get medication. Even if you put the person on hold… answer your phone. I’m talking afternoon, 8pm … they don’t answer. Then they don’t fill prescriptions as they should. My doctor called in several medications Monday. I haven’t received anything from them that said it’s ready for pick up or being filled. Like do your job or close!
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January 2022 by Brian C
This pharmacy is terrible! They told me they would have my dogs pills in the next day and they didn't. Then the following day I tried to call and they closed early (several hours before they were scheduled to close). I called the next day and the pharmacist said they didn't get it in and it is back ordered so now my dog doesn't have his seizure medicine. This pharmacy is unreliable and the pharmacist was very rude and hung up on me. He made no effort to see if I could get it at another Rite Aid. Horrible first experience with this pharmacy. They will not get a second chance with my business. No wonder so few people use this place.
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January 2022 by David Chase
Used to be ok but last week I needed to get a prescription filled for amoxicillin they had it first thing in morning from Christiana I went to pick it up around 5 pm they had refused to fill it because they didn't have my insurance. Who I guess was the pharmacist she said they would fill it go have a seat . I will never use rite aid again and never say a good thing about it. The other pharmacist that was there he was always nice.