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August 2025 by Jackie Twyford
All of the employees are super nice and helpful.
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August 2025 by J (None)
Minus Stars, DO NOT go to this location your package of value will go missing. All UPS stores are Privately owned stores, UPS company not connected and does not care. BEWARE!!!
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July 2025 by Martin Isaac
Read the reviews - there is a reason this store has so many negative reviews. DO NOT USE THIS STORE. I used them to forward an Ebay item and they held the item for almost 3 weeks. I thought they lost it. Just got the run around as to why it wasn't shipped. Then it got shipped and didn't arrive next day as I paid for. Was overcharged on the original shipment and then was supposed to get a refund that never came. Take your business elsewhere as they do not care about their customers - evidenced by bad reviews. There is a reason these review exist - use them and go elsewhere!!!
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June 2025 by Vonda Johnson
Staff was friendly
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June 2025 by G C
Ridiculous staff. Change em all. Very expensive.
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May 2025 by Harold Neely
James was very helpful, needed boxes to ship golf clubs. He was patient and recommended multiple options. Thanks for the help!!
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May 2025 by Swapnil Awasthi
5 stars for being rude and unwanted attitude that’s not warranted at all.
Finding an excuse to bill the customer.
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March 2025 by Linda Krawiec
Wish store had a bench on outside to sit till a Uber arrives for pickup
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March 2025 by Frank Turek
Incredible service. Great print work.
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January 2025 by Audrey Alexandre
Horrible, and they don't care. I wish Amazon stick to Khols
I filed a complaint with Amazon. They should pull the contract from this store
I drive to the store in Bear DE. I know this sound crazy but the guys there are wonderful, and they don't charge for every lil thing.
The manager at the Middletown store is Horrible, and he trains the staff to be that way. I hope they are getting a bonus or some sort of reward for their attitude.
If no one uses the location then it will shut down. I wonder if he thinks about this factor 🤔. All we can do is 🙏 for people. The Almighty can handle them better than we can..Karma
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December 2024 by Ronak Patel
I recently visited your store and noticed long lines for package returns. There was also only one computer available for printing, which caused delays. It made the experience slow and frustrating. After waiting for 15 minutes. UPS employee said it will take another 15-20 Minutes to print documents. Should add more resources and self help computers for this simple jobs.
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December 2024 by Janet Cole (Jcteach1973)
Longest lines ever
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November 2024 by carol burke
Love these people. Been a customer for over 3 years. Love the professionalism and customer service. Highly Recommend!!!
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October 2024 by Denise Jarmon
Excellent customer service!!
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September 2024 by Shyam Kasturi
Terrible Experience - Overpriced and Unreasonable Fees
I went to The UPS Store recently and was completely shocked by their ridiculous pricing. They charged $5.50 just for a simple printout and $2.50 to tape a box! These prices are beyond unreasonable. It feels like they’re trying to take advantage of their customers. It’s like charging $100 for a gallon of milk or $75 for a loaf of bread—just absurd! I hope the store owner reconsiders these crazy prices because I won’t be coming back. Total rip-off.
Update : store owner does not care about the customer satisfaction. All he did is, copy the standard response from chat gpt. His original response was the below attached screen print. He edited the original comment to make it look nice tk the public. Now I understand, rude behavior is coming from management.
