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August 2023 by Lil S.
Ok, so, I just had one if not the worst customer service experiences of my life. Me, my wife, and two kids who came into Walmart to exchange a SSD that was a gift from a family member I waited for a manager who was called over the loudspeaker for well over 30 minutes and she never showed up flat out ignored it. I had to do her job and track her down because she wasn't listening and she didnt care immediately was rude and obnoxious, she had no clue what she was doing and ended up having to call another manager. By this time, we had been there for over an hour with no results, they were consistently rude, ignorant, and nasty. All I wanted to do was exchange one SSD for another, but they told me the only thing they could do was give me ten dollars. So, then I told them that was ridiculous, and walked away. After that, I walked over to the electronics department to see if I could buy a new one. We were trying to ask the man if he could open the case so we could buy a new SSD, but over 5 employees had followed us to the section and began harassing us, which was completely unethical and unprofessional. One of the managers with red hair had turned her name card around, one employee was named Zachery along with another named Michele. After they were harassing us and following us through the store for no reason, they threatened to call the police though we had done absolutely nothing wrong though as to defend ourselves because of all of the discourteous and inconsiderate behavior, they all should be fired!!!
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August 2022 by Don J.
Mary from the deli is a rude POS! She just ignores you and gives attitude when she finally does greet you 30mins later
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June 2022 by D Katherine T.
BEWARE! Do not use curbside shopping. Scheduled a pick up time for 2-3pm for an order totaling over $260. My son went almost an hour away from our house to pick it up and was there at 2pm. That's when I started receiving order delayed messages. Almost 5 hours later they came out with the groceries. Only thing, it wasn't our order! My son had to enter the store defeating the purpose of car delivery. After waiting a half hour in line he was told he needed to wait another hour if he wanted a refund because the manager was busy and would call him. It is now 8pm. He just called to say the manager cannot refund my money, because it has to be done via a hotline not available on weekends. I cannot even wrap my head around this obscene level of incompetence. We should be reimbursed for all the time Wal-Mart wasted and exposure in the store! I am beyond disgusted. All the ingredients for Fathers day dinner were in our order.
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June 2022 by Michael C.
I don't like Walmart as a rule, but I do hate this one. The majority of the people that work at the is store are rude, lazy, and disinterested in helping you. They ofter cluster together and talk and if you approach with a question, they act like you are bothering them! Tonight two of the young male employees, on eon his cell phone, and the other walking a bicycle inside the store were blocking me because they kept stopping and going and I almost ran into the one with the bike twice. The store is so cluttered and stuffed to the rafters with junk that there is no room to maneuver. The store is open until 11, but their god awful customer "service" closes at 8! Go figure. You may ask why I go to Walmart if I hate it so much, and the answer is that I hate Amazon even more, especially since they increased the Prime annual fee. I got one year of free W+ through one of my credit cards, and canceled Prime, and use W+ to buy stuff. I wanted to return a couple of things I bought that were of poor quality, but their CS was closed by the time I got to the store. It doesn't say on the website what the hours are for CS, so I assumed they are open until closing. Avoid going inside if you can! Order online and pick up outside.
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June 2022 by Karen M.
There are no bags available which is bad enough, but then you have stand in a line where one person reads every receipt. Stop punishing customers for your choice to stop providing bags