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July 2024 by Donna Collins
Took my car in for oil change and a $9.99 overall checkup; especially brakes because I was going to be taking a long drive . Went back to get the car. I was told that my car was ready and all was fine. He gave me the invoice and I saw that new brakes were recommended. He looked at it and went to the mechanic. When he came back he said brakes were recommended right away on the front and soon on the back. I said to do it. He said they were too busy and wouldn't get to it until the next day. I left the car there. When I came back with somebody to drive the car home while I followed I saw that the left brake light was out while they drove off. I went back in and asked why they hadn't checked the brake light since I paid to look the car over. He said he didn't know but they could change the bulb when I brought it back. It would only take a few minutes but I would be charged a billable 30 mins. Not happy and will have to go on my drive minus light. I think I'll go to the new Meineke.
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July 2024 by Kathryn Baker
HIGHLY recommend the Milford, DE location!!! Steer clear of their Dover location. I originally brought my car to the Dover, DE location and they did a horrible job. The only reason for going was preventative; I had no problems with my car. I bought the lifetime alignment package. They did not give me my alignment status report and I left with vibration in my steering wheel that I did not have prior to the visit. Brought it to Milford… SUPER nice and helpful. Fixed my car properly, gave me my printed before and after report, and no vibration now!!! THANK YOU!
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July 2024 by Maria Dorsch
Amazing fast, friendly service! We will definitely return for maintenance!
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June 2024 by Erica Carre
Made an appointment for 4 new tires. After 3 hours, they told us they only had 3 tires. Had to wait another 30 minutes to have them put one old tire back on. No explanation. No apology.
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June 2024 by Tom Graham
All went well
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June 2024 by Wynette Jones
I called the phone number listed on their website to inquire if they could fix a nail in my tire. I was told yes and then asked if I needed an appointment to which they said no. When I arrived at the shop, one of the mechanics became very annoyed that I was told that, demanded to know who I talked to and what number I called. It went on and on. I ultimately left the store because I’m not supporting a business who treats customers that way.
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June 2024 by TAS 509
I've used Firestone many times for tire and total car service. They are the best. Prices are reasonable. Quality and timely work. Always fully explain what needs to be done. No overselling nor pressure. Staff courteous and professional. Highly recommend.
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June 2024 by rodney griffith
Milford, DE Bridgestone/ Firestone is a great place to get your tires done- had my rear driver side tire go flat. Took my car to Milford DE Firestone/Bridgestone and received great service. Although they didnt carry the brand of tire that I wanted, they still removed my flat tire, inflated my spare that was in the trunk and got me back on the road......no charge!!! Definitely some great service there- recommend this place highly! Thanks again, Milford, DE Firestone/ Bridgestone!!
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June 2024 by Tina King
Nick was very helpful.
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May 2024 by Kelly
Do your best to deal with Brad. Very rare to find an employee that cares this much
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May 2024 by Bruce Hamman
Went in with a slow leak and was told I needed a new tire. Told them to put the tire back on as I would seek a second opinion. Suddenly he had made a mistake and my tire could be fixed. Still took over 90 minutes. Will never return.
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May 2024 by Brenda Wong
Fast and effecient emergency service. Very satisfied with all aspects of service.
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May 2024 by Nita Harmon
Beware of the guy name Garry works there..He's a bad lier..said i could bring my truck back 2 see why my oil light was flashing & the just changed my oil 3wks previous..pull up..he said he was going 2 changed it but not now cause i added a half of quart & that my truck burnt up all the oil cause it got high mileage & said my engine was making a noise bad but he guess it stop...lies! My engine has never had a noise & still don't.. i wouldn't recommend Firestone to Anybody
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April 2024 by Steve Rash
Very good experience again. Brad the manager was friendly and helpful as always. A+
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April 2024 by Blanche Walls-Johnson
Reasonable pricing, fair and honest this is the only place I use to work on my cars. I learned this the hard way cheap is not always good
