PNC Bank is a financial institution that has received mixed reviews from its customers. While some customers have had excellent experiences, particularly with specific employees like Shontaya Williams, the branch manager, and Paula Cosby, a branch banker, others have had less satisfactory experiences. Customers have praised the professionalism and helpfulness of these employees, who have gone above and beyond to assist them. One customer noted that Shontaya worked tirelessly over three days to resolve an issue, staying in contact and providing excellent service. Similarly, customers have had positive experiences with Paula, who has stayed late to serve them and provided recommendations for the right products. The bank's app and website have also been praised for their user-friendliness and convenience. However, some customers have expressed dissatisfaction with the overall experience at the bank, noting that it does not compare favorably to other branches. Despite these mixed reviews, the bank's location and staff have been generally well-received by customers.
When there with issues regarding checking account, the teller was very helpful & helped with all issues involved.
August 2022
Two excellent experiences with Paula at Milford PNC. She stayed late both times and served us with humor and professionalism, recommending the right products for my husband and I as we started our financial journey together. We will do all of our banking with Paula in the future. Thank you Paula.
July 2022
Been banking with PNC for over 8 Years and been going to this branch for over 5. No bank is perfect but like location and staff. The app is pretty user friendly as well.
