PNC Bank is a financial institution that has received mixed reviews from its customers. While some customers have had excellent experiences, particularly with specific employees like Shontaya Williams, the branch manager, and Paula Cosby, a branch banker, others have had less satisfactory experiences. Customers have praised the professionalism and helpfulness of these employees, who have gone above and beyond to assist them. One customer noted that Shontaya worked tirelessly over three days to resolve an issue, staying in contact and providing excellent service. Similarly, customers have had positive experiences with Paula, who has stayed late to serve them and provided recommendations for the right products. The bank's app and website have also been praised for their user-friendliness and convenience. However, some customers have expressed dissatisfaction with the overall experience at the bank, noting that it does not compare favorably to other branches. Despite these mixed reviews, the bank's location and staff have been generally well-received by customers.
PNC is one of the best banks I've ever dealt with. The staff are very professional and always willing to help of I ever have a problem or a question. They never make you feel as if you are wasting their time .
July 2025
Everyone has always been very kind. Their ATM is hit or miss if its working/has cash and if you have anything larger than a compact car, good luck even fitting through the drive through. I swear as careful as I can be, my truck scrapes something every single time.
March 2023
When there with issues regarding checking account, the teller was very helpful & helped with all issues involved.
