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February 2024 by Butch Carlisle
Pharmacy in Milford DE. is so frustrating to deal with. There is usually always a problem when picking up a RX. Have had to change 5 of us to a very Competent Pharmacy in the area--IVIRA. Have not had one problem getting everyone's Rxs since we switched over. Would not recommend Rite Aid to anyone.
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November 2023 by V S
Do not use their pharmacy!!! They messed up my infants dosage and something so careless can lead to larger issues.
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September 2023 by Kalebs-_-wak
The Pharmacist Marian doesn’t know what she’s doing, I was talking with her and she seems uninvolved and then told one of the other employees to “tend to me”. It’s obvious that the staff is being given a large workload that anyone wouldn’t be able to handle. The person who helped me inside was also told to leave me to go to the drive through.
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May 2023 by Mary Ellen Lowman
I HAVE NO OTHER THINGS TO SAY ABOUT THE STORE OTHER THAN WHAT I ALREADY ANSWERED. THIS SURVEY IS SO RIDICULOUSLY LONG, I QUIT ANSWERING THE LAST SET OF QUESTIONS. SO THE STORE IS A 4.5 BUT THIS SURVEY IS A 1.
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April 2023 by D. McAfee
Transphobic staff withhold medication for no good reason. Rite Aid pharmacist on the phone told me that my hormones (which I have already been on for 3 months) would be ready for me the next day. Upon arriving the next day, another employee saw that I was trying to refill my Testosterone and LIED to my face, telling me that my doctor never sent the prescription. My doctor told me that she had indeed received confirmation that the prescription was received and was to be filled. Not the first time I’ve been told there were issues, but the first time I’ve had to dangerously skip dosages of my hormone medication because of ignorance and unwillingness to fulfill prescriptions. I am LIVID. Having to pay triple at Walgreens just to get my meds on time. Would give 0 stars if possible and I want this resolved.
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March 2023 by Barbara Foraker
My self I have had many and experiences, when you call you wait forever, then they answer to put you on hold again for another 20-30 more minutes.
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February 2023 by Heather Schaeffer
I would give the pharmacy a 0 if i could. I understand times are tough right now for some companies BUT the employees in this pharmacy are rude! This is the 3rd time ive spoken to a women in the pharmacy who has given me attitude & spoke down on me. All because another employee told me that my scripts would be done in 30 min. I gave them over an hour & called to get a price before pickup. Thats when i got the attitude from this lady. Its happened on multiple occasions with attitude & i will be transferring pharmacys. I worked for rite aid years ago in PA & know how frustrating it can be sometimes with customers but if you dont have good customer service than you shouldnt be working in a job like this.
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February 2023 by Beth Murrow
The front end store associate is the best at the Milford store. Always welcoming and knowledgeable about the products. You can tell she takes pride in her job.
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January 2023 by Brandon Henderson
Just trying to get ahold of the pharmacy to check to see if my medication is ready. 30 minutes waiting on one line and 15 on the other at the same time. My wife was on hold for 22 minutes on her phone at the same time and nothing. Literally drove up there while on hold and stood in line while on hold. Advised everyone behind the counter of this and nobody cared one single bit. This place is complete trash. Ever since they took over Kent Pharmacy, it's been an issue every single month our medication is due. Bring back Kent Pharmacy.
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January 2023 by Michael Mariano
Someone please make this sign make sense.....there were 30 posted throughout the store. The pharmacy's original opening time was 8AM. When I inquired with one of the pharmacy staff, she became belligerent about my query. Shame one has to lower their standards due to the lack of competent labor
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December 2022 by Becky Tinnel
If I could give less than one star I would. I was just at the local Rite-Aid here in Milford Delaware. When I was there earlier today I was told that my husband's prescriptions will be ready in about an hour. I actually gave them two hours and when I went back to the store only one was ready because the other two apparently were said to a centralized processing center. Which then fills the prescription and ships it back to the pharmacy to give to the customer. I went with a local pharmacy because I assumed that my prescriptions would be filled locally if I wanted a mail order pharmacy I would have stayed with a mail order pharmacy. It's very upsetting to me that prescriptions my husband needs I have to wait for because they were sent to a centralized processing center instead of being filled at the local Rite-Aid where they're supposed to be. Now I have to waste more gas going back to the pharmacy tomorrow to pick up prescriptions that I was told would be ready today.
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November 2022 by Suzanne Madanat
Horrible customer service beyond belief. Wow this store is really going down hill quickly!
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November 2022 by Chelsea Terriault
The worst customer service I have ever had at this pharmacy and I’ve been using them for many many years, I will not be going back.
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November 2022 by TCG Stars
This rite aid is nice super nice stuff specially, Alise next time I go in there I’m asking her out lol
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September 2022 by Deborah Taylor
I like the Rite aide but ther automatic system tht thy paid someone to installDoes not work..it's uselessI send Rx in to get refill and thy send me a text when it's ready which ones are ready it doesn't matter bc thy are not ready when u get thereGoings to get humana to mail them