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October 2025 by Janice J
They did an excellent job on our 2016 Rav4. The entire process was smooth. From estimate to completion, they are professional, yet friendly, making sure we understood everything. They kept us informed throughout the process and the car was finished ahead of schedule. They interacted with insurance and rental car companies to make everything easy. We are especially impressed with how perfectly the paint matches the older parts of the car. They also have a lifetime warranty on their work. Thanks to all at Hertrich Collision Center in Millsboro!
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August 2025 by S Hitzel
Jamie did an amazing job of keeping me informed. They did an amazing job of getting my vehicle done a week sooner than the original estimate was. No stress no problems. Everything went smooth smoothly and the vehicle looks awesome.
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May 2025 by Zhora Gotsman
Tricky customer service. Not transparent hence not professional.
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December 2024 by Donald Francis
Very professional. Everyone was very polite and helpful. Highly recommend
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November 2024 by Michelle Wellner
My repair story. One week after leaving my car for front end repair, I recieved a call informing me that my car had more extensive repair needs and that my insurance co. was getting the updated information, my repair would be delayed. I recieved word from my insurance co. the additional repair was approved, with an estimated quote increase over $7,000. Two weeks later I called for an update and was told work was in progress, it should be ready next week. I called the following week and they told me their technitions were making final assesments, it should be ready for pick-up the next day. My husband and I arrived the day the following day and found the hood was not fitted properly (there was a gap) and 2 small knicks in my paint were found seemingly convered with something black. They denied the knicks, saying they take pictures, but they were unable to produced the pictures. My car went back to the garage for about 15 minutes and the hood was in correct position. A few days past, I'm driving at night and my headlights are pointing downward. I called the next dasy, no problem, bring it back in. After 15 minutes, the headlights were adjusted. Now my it seems my highbeams are on, people flash their lights at night when I'm driving. About 2 weeks later, while parking at the food store, I skimmed the front end on the curb and when I backed out, I heard an aweful crunching sound. Plastic bolts in my spoiler where found on the ground, my front passenger panel had pulled from the wheel well, and the headlight frame and popped out of place. I couldn't believe what I saw. Next day I bring the car back, and they will not take ownership of poor workmenshp that lead to this new dismanteling of my front end. They gave me a quote for over $600 to repair it. I've been driving over 30 years and have occassionaly skimmed the top of a curb and NEVER had my front end come apart. After sharing my story with my hairdresser, she had similar ex
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April 2024 by Martin Gordy
Friendly staff. The 9 month old vehicle had been keyed on the passenger side. The body shop technician(s) did a great job. Can not tell where the large scratch was.
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March 2024 by Melanie Flores
Our trailer broke down at the entrance of this business. Rick came out in the middle of his lunch to lift and rebolt our trailer, he wouldn't accept payment, tip or lunch.
He ensured our safe passage and only took our verbal thanks. We are so thankful for Rick and the wonderful people at Hertrich's for seeing to our need; if ever anyone we know is in need of repair, this is the place we'll send them to.
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December 2023 by Pete
Pathetic customer service, had my car for two weeks for what most say was minor repairs & damage but after two weeks they said they had to take the fender apart before they could order parts and repair, I disabled and can no longer work and we needed a rental car to get us by this afternoon they called to tell me it would be another week before it would be ready provided they get the parts. Apparently the technician who was assigned to work on my care was out sick which caused the delay. Sorry he was sick but why was it okay to not give the job to another technician and make us pay for an a additional week of rental. My question is who if anyone is watching the employees and work schedule on their customers cars. WOW our country is going to the dogs far too much incompetence in many businesses now you nolonger can count on anyone to do the job honestly . Could be in partnership with the car rental company. Just saying!made a big mistake and I was warned. A friend said if they tell you 3 days you should expect 3 weeks well they wear correct. Sad but true never again. 1 star is a gift
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November 2023 by Craig Ciurca
Great work, clean reception, under estimate, friendly staff.
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October 2023 by David Halliday
Great work, but the lady on the phone was very rude to my wife.
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September 2023 by Eddie S
Honest and that says alot. Took care of everything in a timely manner.
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September 2023 by Gwendolyn J Williams
A great location near our home, however, lack of professionalism and customer service created this low review. Initially, we were given a possible two week time frame for repair, however, it took over 30 days for completion! It was the threat of contacting Corporate before we got answers and a completed job! But why? Perhaps the techs were not familiar with servicing our vehicle and if so, we should have been told, as opposed to given the run around. Never again, we will go to the dealer for repairs. It was an absolute nightmare!
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September 2023 by Grizzly Thumper
Always great service
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September 2023 by Karen Mansley
Great customer service
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September 2023 by Mary Lynch
Very helpful. Professional
