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November 2023 by Craig Ciurca
Great work, clean reception, under estimate, friendly staff.
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October 2023 by David Halliday
Great work, but the lady on the phone was very rude to my wife.
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September 2023 by Eddie S
Honest and that says alot. Took care of everything in a timely manner.
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September 2023 by Gwendolyn J Williams
A great location near our home, however, lack of professionalism and customer service created this low review. Initially, we were given a possible two week time frame for repair, however, it took over 30 days for completion! It was the threat of contacting Corporate before we got answers and a completed job! But why? Perhaps the techs were not familiar with servicing our vehicle and if so, we should have been told, as opposed to given the run around. Never again, we will go to the dealer for repairs. It was an absolute nightmare!
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May 2023 by Patti Graninger
Great people! Cindy was extremely helpful and very polite! She worked with me and my schedule.Peppermint Patti
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May 2023 by les bivens
Hertrich Collision Center of Millsboro had my car after hitting a deer and did great work with all the information I needed
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April 2023 by Debra Erney
Truck was hit from behind. Collision service and techs were very good
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November 2022 by Gwen Ballen
Hertrich, Excellent customer care they Don't Disappoint I will definitely recommend to others
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September 2022 by Kenneth Williams
Said 4 days to complete, now over two weeks and just told another 2 weeks. Also $3500 more than original estimate. A 5mph collision with 0 damage to the other car rear end. Consumer beware.Service: Body & Trim
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August 2022 by Shermaine Dunning
Great Quality of work. Just since the pandemic everything is pushed back because of the part companies take months to get the parts. Great people at Hertich. I would never want anyone else to touch me vehicles.
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June 2022 by mark lampe
Very polite and thorough. Also pricey but worth it since their work is outstanding.
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April 2022 by Patrick Costa
I had a car accident and needed repairs to the passenger door on drivers side. I dropped my car off on March 23rd and was told by Justine that my car would be ready within 2-1/2 weeks and my car was completed in two weeks. My car looked like when I purchased it 2 years ago brand new. The repairs they did were exemplary. They washed my car and cleaned the inside. I could not be more happier with the workmanship cometed on my 2019 Chevy Traxx. I want to say Justine at the front desk is extremely helpful and professional when addressing any of my questions. I highly recommend using Hertrich Collision.Service: Body & Trim
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March 2022 by Walt Woolman
I had to get my truck look at for my insurance company. And the people there were so nice. And took great care to get that done .thank you
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January 2022 by Brad Moran
Dropped car off at collision center that is now owned by Hertrich to have some minor work done when a deer ran into my passenger side front fender. The body work that was done was amazing so no complaints there, however, when I went to start the car it hesitated and a few miles down the road my glow plug light went on and shortly thereafter my check engine light went on. This is the first time this has ever happened. Went back and they ran a check and said this was not part of the accident. Obviously something happened while the techs were working on my car. Very disappointed that i now have to take it to the dealership to be fixed again.Service: Body & Trim
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January 2022 by Victoria Cash
Love it they did a great job fixing my car
