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February 2024 by Gordy Phippin
Fast service
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November 2023 by Katy J.
I've been a customer a full year now. If I had it do all over again I WOULDN'T! Now I've got two more agonizing years of a contract I should never have entered. The accounting of this business is absurd. There's just no other word for it. My tank was filled first week of November. I've carried a credit on my acct for a year. So, when the receipt for the gas fill was left in my door, I KNEW that's not what I owed. I, as with anything else over that past 50 years, will pay it when everything is accounted for and I receive a final bill after the credit. Oh, nooooooo. That didn't happen. I got a bill a couple of days ago about 10 days after the tank fill and not only is my credit NOT shown, it has no credit shown AT ALL. So, I go onto the website and THAT amount is different from the bill I received AND it's got a late charge on it!!!! For what??? I paid the amount on the bill I received. NOT the website. NOT the receipt left in my door. I don't know WTH they're doing but it makes zero sense. I can't wait to be rid of this company.Word To The Wise: BEWARE this 'business'!
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August 2023 by Gary King
Okay I will be straight to the issue. Your lady’s that answered all calls or very polite and professional. Second your supervisor I believe just has to much on his plate. Understand that you can’t be around the calls 24/7 other than that okay Except one detail charging for hazard delivery. Went I drove tractor trailer owner I had to pay for my hazard license to haul hazard material and talk to lots of local drivers to they had to do the same and show the company that they are updated on hazard class—A -B-H- M yes take the test every-2- yearPlus plus pay for the endorsements on my license thanks
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August 2023 by Dan
You decide, recurring human error or some kind of scam? I was on "Will Call", which means I will call when I need propane. They arrive whenever they want and leave a bill including a large delivery fee. I have called 4 times and complained and they promise not to deliver again until I call. They have the worst system. Nobody communicates properly. The last time they was in July after I was promised they would not show up until I called. Barely needed propane and they nailed me again with huge fees. I canceled my contract. They did not care at all. HORRIBLE!!!!!
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June 2023 by Ryan Gursky
EDIT: When Suburban Propane removed the tanks, we found out they damaged the line going into the home. Beware!Be very careful considering this company. Make sure you look over the contract (3 year contract) and of all the other fees.We were late on payment due to a family emergency (under $200 and just a few months) and have been a customer for 2 1/2 years. The company removed our propane tanks without notification. The representative and manager that I spoke with indicate there were several calls made, but my Google voice number has no record of the call nor a voicemail.Now they are trying to collect MORE than the original bill due to an early termination fee, a pump down fee, a pick up /disconnect fee, and on and on. We had full tanks, they only gave credit for 120 gallons, plus removed almost $1 per gallon off the credit due to a "pump down fee".These large corporations don't care. We were given no sympathy about our issue due to the fact we left town for an emergency and both the representative and manager were very rude."Oh sir, our calls are recorded when we leave voicemails" - oh yeah? I'd like to hear the voicemails left for me with the phone call tracking information.Do your research - there are family owned companies in the area who will provide service with a smile, no rental fees on tanks, no contracts, no charge to connect service, etc. AND their rates are lower than Suburban by quite a bit. I wish I would've done research first before I just assumed the tanks that were onsite from Suburban Propane when we bought the house.The sales folks, installation team however are very great - never had a problem there.Wish someone would've called me to discuss this (as they documented in the notes), but they didn't. I hope this review catches the eyes of folks and allows them to research this for themselves. Was it our fault we had a past due payment? YES! But the lack of communication from Suburban is totally their issue and disgusting. Side note: we have little kids which makes this a bit worse.
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June 2023 by Joe Lynskey
You charged me for transportation fees and other costs when you added propane to my second tank next to my house ? why when you only traveled 40 ft. from my tank. You also charged me the min. of $50.00 for 5 lbs. twice why ?
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April 2023 by bobbi henderson
The installer was efficient and experienced. He was very professional, knowledgeable, and friendly. He arrived in the window set up for the tank delivery.
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April 2023 by Terry Weber
Suburban Propane was so accommodating and understanding. My secondary home is under contract and we needed the propane turned on for the home inspection. They set up a quick response to my request and the technician was so patient as he had difficulty getting the home. He waited for the realtor to get their to open up the door. I can say enough about the excellent service I have received.
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February 2023 by Delaware Hot Tub Co
Very professional and timely service! Great decision using them for my own personal business
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February 2023 by doug collins
I am sorry that it has taken so long to leave a comment. The people are excellent and go out of their way to help you. Great people
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February 2023 by brandon butler
Very professional and timely service! Great decision using them for my own personal business
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February 2023 by Cheryl Salser
Excellent experience Chris was very nice friendly and helpful! Definitely knowledgeable! Highly recommend this company!
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February 2023 by Bonnie Figurell
I've always had a problem with Suburban Propane, I unfortunately I have to keep them. Their last fill up was very costly, my tank my half full, there only allowed to fill it at 80% which means I was at 50 %, my bill was $1000.
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January 2023 by Del One
No delay in delivery. I was able to order online and receive my delivery that same week.
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December 2022 by Mike Mcdannell
Service was great you guys who installed the system was great I would recommend him to anybody
