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December 2023 by Carolyn K.
The entire staff at Vitas Healthcare was amazing with their support, comfort, and guidance they offered as we cared for Dad through his progressive Alzheimer's and transition through his end of life with the highest of dignity. Without their commitment and compassion, the journey would have been so much harder for all of us. We will forever be grateful for each and every one on the team.
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November 2023 by Sarah Marie
An amazing company with outstanding staff. They are always attentive and provide so much information. Kasey has been so helpful providing handouts and time to just talk about the different services they provide.
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June 2023 by Christina K.
When you call for your initial conversation the call staff is rude and unprofessional! If that is what you get when you make the initial call I can't even imagine the care. When a loved one is making that first call it is not easy so if you cannot handle that then this position is not for you the one answering the phones. First impressions leave a lasting impression.
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March 2023 by Leslie Schell
Very disappointed with the care and services. Vitas failed mom in her last days. They got behind in prescribing morphine. Mom was not comfortable or peaceful. I called Vitas throughout the night, the "emergency hospice nurse" didn't exist. Started calling at 11pm. Last call was 6:30am. Mom passsed 8:25am, a painful, unpeaceful death. Vitas Hospice finally returned my calls at 9:30 to tell me that the on call nurse would be there in approximtely 45 minutes or so. I advised them that mom already passed. This is inexcusable, no one should have to die like this. We were contracted with Vitas to provide comfort care in mom's final months. You failed to provide comfort services. When I spoke to the facility Assistant Director of Nursing the next day she advised me I should have had their nurse call her and she would have had their MD intervene and provide the care that Vitas did not. This is shameful.
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February 2023 by Frank Hastings
I wanted to say thank you and that I highly recommend Vitas for your hospice needs. Anita Glenn was my mother's hospice nurse and couldn't have been any kinder and was a total professional. She was honest and frank with her assessments and very responsive to emails, texts, and phone calls and was always very attentive to my mother's needs. She wasn't just there for her, she was there for us and was my mother's advocate when we weren't there.I also wanted to say thank you to Chaplain Leslie. My mother was a follower of Christ and having Leslie with her very week or more praying with her and uplifting her kept my mother at peace to the end.Thank you Vitas, Anita, and Leslie. God bless you .
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February 2021 by Gary Robinette
The absolute best. I was fortunate enough to have by far the best team #259 to care for my mom. I have witnessed other agencies who have been in the home for my brother's care and none of them came close to what mom had. I can't thank you enough for what these special people did for mom. They were like family.
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February 2021 by Catherine Alred
Called Vitas this morning to ask for help with my Mom. I knew if she went to the hospital and rehab I might never see her again and she has been declining.Well, the nurse came before noon and by 2 pm Mom was resting comfortably in her own room with her dog at her side! I am so relieved for the help and recommend Vitas highly!I didn't need a family doctor to "sign" her in. Vitas has their doctor to help with that.
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February 2021 by Cindy Tillett
VITAS came to my family after my grandfather, who had dementia, fell and broke his hip while recovering from a previous injury in a nursing home. Everyone was very informative and nice. Outside of them being short staffed the 1st night I took care of my grandfather everything was great. The staff they sent us seemed very caring. They had a few people reach out to us as well after he passed to make sure our family was doing ok.
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December 2020 by Betsy C.
Vitas Hospice of Sussex County Delaware was such a gift to my family and I on two occasions! They saw us through the end of life in a respectful and grace filled manner that we so appreciated. We were assigned an intake person, a doctor, a nurse, pastoral care and CNA's scheduled that helped us with important but small mundane needs. In the end, there were discussions and meetings and updates that were timely, priceless and informative. Their knowledge was spot on. My sisters were present for my dad's death and my husband was present with my mom's death. They were living at Brandywine Sr. Living in Rehoboth beach so hospice care was supplemental to the brandywine care. I cannot say enough positive things about the tender care provided via Vitas Hospice.
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February 2020 by Deborah Skovron
I would highly dissuade a family from using this hospice agency. Its members lack safe and sufficient medical knowledge, they lack the knowledge and skill sets required to provide expert palliative care, and the agency lacks adequate bereavement support measures, all of which are essentials for your loved one and for yourself. They are all business, they lack any regard for comfort and support of patients and patient's family members. It has been almost one month since our family member died yet there has not been one contact or follow up from a member of this team. Their medical management of our loved one was abhorrent. Avoid relying on this massive hospice corporation; they're in the business of making money and certainly not in business to provide ethical, compassionate, and safe end of life care.
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February 2020 by Ashley Jessup
It took 23 days for Vitas Hospice to kill my mommom. Mommom decided to go with this outfit due to her comfort with the Dr that was "running the show" here in Sussex County. Boy were they the farthest thing from comforting. They KILLED my grandmother! And as many times as they kept telling My loving, sweet grandmother and my family that "this is the process of death" "the end goal is to die in your home with your husband and family, you've reached the ultimate goal" "she dying" we should have taken heed. As little as 1 week before her death Mommom had been managing her COPD and CHF better than alot of folks with those conditions, and especially since having a recent pace maker placement.... that was until vitas allowed her to go 5 days minimum, yes I SAID FIVE DAYS!!! without oxygen, due to them not replacing equipment when services started(as promised), faculty rushing in and out because of being "short staffed" (this was said atleast 2x every time someone came in the home), complete disreguard for patient and family wishes, incompetence, oh i could name so many things they failed my family and mostly my wonderful grandmother at. After the oxygen issue, when she finally received her new oxygen machine*two hours after being informed her machine was not work* she started to slowly improve that was until Vitas staff got there hands back in the mix. they tricked us into giving her medication that they were told she cant have by switching up the rx name, having multiple nurses giving rx's and sending multiple people to the pharmacy to pick things up spending unnecessary money, they refused to sit down and help us understand what was bein given to mommom, what was being taken away ect...we practically had to beg for someone to help us figure this out and not just be told verbatim "you can google any of these medications and it will tell u what they are and what they are for" remember i mentioned they ALWAYS drilled into us they were short staffed? Well they brought in an LPN we will call her 'B". At this point myself, my mother, and my mommom herself had very clearly informed every RN, LPN, Aide that came through that home she did not want any morphine, as she had another medication that she was more comfortable starting with and knew how her body reacted. This was a medication that her PCP had prescribed to her well before Vitas even came into the picture. When B arrived, the first person to ever stay overnight, as my mother and myself stayed every night and day since the oxygen fiasco. B was, as everyone else had been, advised that morphine was not an option, she disreguardes our wishes, and instead of doing as she was asked, to wake my mom up if anything was needed and before ANYTHING was given, even the medication mommom was comfortable with. My mom woke up (she was 10 feet away max) to my mommom HOLLERING for her because B had forced her to take the morphine... mommom was so afraid. My mommom was SCARED. Her last words were in fear to my mom" what did she give me, you wouldnt have done this to me" She hated the feeling of that evil medicine. She never recovered. Less than 24 hours after B drugged her up, her wings were gained and she was set free. Oh Did i forget to mention, they were short staffed, after B doped her up, of course, but one nurse with compassion came in at 4pm on friday and stayed for 3 hours but then he had the task of informing us that they didnt have anyone to be there at the time HOSPICE is supposed to be there. Even tho they are the only reason she spent her last 24 hours comatose due to their LPNs negligence. They know the issues we had, have we heard from them? nope. Only on a google review where everyone can read their "concern", and a brief info gathering.....Be ware do not use this company unless u already have the funeral arrangements set and your goodbyes are said!! SHAME ON YOU VITAS
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February 2020 by Brenda Hallowell
Oh. When staff was told by patient and daughter not to give medication. They were nice enough to send a nut out. That was there 6 hours and was told to wake me up if needed for anything she did just what she was told not to do .patient died 24 hours later. THANK YOU. They say they are there to comfort your loved one and you. Don't think so.We heard to many times by every staff member that came .SORRY WE'RE SHORT STAFF .It take Them 19 days to do nothing .They showed my family members and friends alot of things they should have done OR should not have done. Wrong is wrong shame on you. Make sure you check your equipment. They don't. If they say it will be there in 2 days make them bring in their equipment. Have them check the equipment when your family member is short of breath for days low oxygen .Don't let them give or not give medication of patient or caregiver doesn't want them and stay awake at all cost.
