Airbase Carpet Mart offers a wide selection of carpet, tile, and flooring with thousands of inventory items in stock and a variety of price ranges. Knowledgeable sales staff provide guidance to help customers find the right product for their needs and budget. The store is noted for its great prices and extremely quick service, with the ability to quickly cut carpet to size. Professional flooring installation experts serve New Castle and surrounding areas. Installation teams are frequently described as excellent, fast, thorough, and professional, cleaning up after the job is complete. While most customer service is highlighted as outstanding, with staff members going above and beyond and providing expert guidance, there have been isolated incidents of unsatisfactory sales interactions. In such cases, management has successfully intervened to de-escalate situations and ensure a positive resolution. The store receives strong recommendations for its efficient service, great communication, and excellent installation work, helping customers with projects ranging from small rooms to entire home remodels.
Walter was helpful and provided good guidance on rug selection. Will be back for more!
March 2026
Worked with James to help select carpet for a couple bedrooms and schedule install. They turned around install within a week. Highly satisfied with the customer service and cost of project.
March 2026
I had to make a large purchase to redo flooring throughout my entire home. Sherece Porter was amazing and so helpful. She made the entire process incredibly easy and was so patient while I made my decision. I can’t say thank you enough to her and the entire Airbase team.
