Grainger Industrial Supply is a one-stop shop that caters to the diverse needs of its customers. With a convenient New Castle branch, the company offers quick and efficient service, including same-day pick-up for online orders at no extra charge. Customers can also reach the company 24/7 by calling 1-800-CALL-WWG, with a small fee for after-hours service. The experienced branch staff are known for their exceptional customer service, providing answers to product questions and resolving issues such as returns, invoicing, and service needs. Repeat customers are often remembered by name, and the staff goes the extra mile to ensure customer satisfaction. Customers praise the friendly and knowledgeable staff, particularly Brent and Jeff, who have been described as "great guys" and a "pleasure to do business with." The company's well-oiled operations and clean, organized facilities further contribute to its positive reputation among shoppers. With a wide range of products and a commitment to meeting customer needs, Grainger Industrial Supply has become a go-to destination for many in the area.
Jetta was amazing and super helpful Setting up my account and getting the part I needed
January 2025
They always remember your name if you are a repeat customer. I also picked up today and Lucas had boxes from the last order picked up because it had fallen in the parking lot (last order picked up was weeks ago) Def go here often. Staff is great.
April 2024
They didn't have what I was looking for, but the very nice lady was helpful in a suggestion of where I could find my items. I wish more people were like her!
