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February 2024 by Anthony Donovan
Roberto who is a manager for Lowe’s in New Castle was fantastic in helping our company out today.
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February 2024 by Hermes Cespedes
I work traveling all over the country and by far this is the worst Lowes I've been to. I've been standing for 30 minutes in an aisle and NOT A SINGLE EMPLOYEE wants to assist me even though I want to factually purchase something. "Somebody will assist you" or "That's not my aisle, I'll seek someone for you". What a shame.
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February 2024 by Juan Carlos Torrealba
Very bad customer service to Hispanic community.
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February 2024 by Edward moses
Friday at 5:30-6:00 pm seems mass availability to equipment ?
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February 2024 by Mark K Brown
Lowe's great place to shop for Appliances.
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February 2024 by Jorge Solis
They never have anything stocked. Plumbing isle is a mess and when you call for help, they don't help or say they are going to call for help but no one shows up.
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November 2023 by Matt
Found everything I needed. I needed to shop in store as well as pickup an online order. I was worried the online order would be incorrect as I had looked for the same items the day before and was unable to find them but they were in fact the correct items. Only thing I had an issue with was finding the correct router bit for my woodworking project. The router bit selection was lacking.
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November 2023 by Ben and Kim Getshall
Lady that works there came up to me while checking out and grabbed My debit card for me out of the machine while I was paying and said I need to counter items and look to make sure I paid for everything when she realized that I did there was no apology nothing just walked away now mind you I go there all the time because I'm a contractor if this is a service I'll be getting a Lowe's for now on I guess it will be time to find another place to shop
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November 2023 by C Blasius
My closest Lowes always has the most helpful and friendly associates. I think they can spot a confused person from a mile away.
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October 2023 by Dustin Mullins
My recent shopping trip to Lowe's was truly a pleasant experience. The standout feature of my visit was the staff's friendliness and helpfulness. From the moment I walked in, I was greeted with warm smiles and a willingness to assist.The staff members went above and beyond to make my shopping experience smooth and enjoyable. They were knowledgeable about the products, ready to answer questions, and offered valuable advice to help me find the right items for my project.Their friendly demeanor and eagerness to assist made me feel like a valued customer. It's these interactions with the staff that keep me coming back to Lowe's. I left the store with what I needed and a smile on my face, thanks to the exceptional service I received. Kudos to the staff for their dedication to customer satisfaction.
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September 2023 by Jordan New
So far I have purchased two large items. A smoker and a dishwasher. Both items were picked up in store and were found to be damaged beyond use. Spent $950 on a dishwasher which was the last in stock. Get home and open the box to find the back end was caved in. Staff members working the appliance section honestly had no knowledge on the products. Ended up getting a refund and going to The Home Depot where the staff actually talked about the product with on hand knowledge. Not sure if it’s just this specific location or not but products always seem to be damaged and employees are ignorant to the products they sell.
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August 2023 by Violet Thomas
Great experience today. It felt like Rich was just waiting for me. He didn't rush me away and was extremely helpful with his knowledge.
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August 2023 by Maria Alvini
If you want a stress free experience when ordering and having appliances delivered- don’t go here. I ordered a washer and dryer a month ago and it’s been nothing but many headaches and stress. Finally delivered today and missing part. I won’t go back again. Customer service is terrible and most I dealt with were incompetent.
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July 2023 by John Ward
Nothing was in the bay or aisle that it said on the app. Microwaves said 4 in stock, there was one open box with no hardware. Tried getting someone to help me find the others in stock, customer service desk said they couldn't help. Called to get help and no one came.
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July 2023 by casey roscoe
Used Lowe's to resurface My 16×20 Deck. Their software made it easy to figure out all that I needed for the project. The young man from Pro service was really knowledgeable about the Treks products I was purchasing and had everything picked and delivered to my house.
