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October 2023 by Google user
If I could give zero stars I would! You have got the most disrespectful sales woman on earth! Rude, ignorant, downright abusive and too busy vaping! We went to see KC Lee at a different one and explained our needs and he was so kind as well as courteous! Funny when we explained what happened he said a lot of people come in and have been to that particular store and have the same complaints! Using profanity is just disgusting! I’ll be calling corporate to alert them to whom they franchise to! Brand standard severely lacking! Visit date 10/22 530PM. We didn’t get rude until she did! When we left and she was still screaming and hurling insults which we could hear through the door! DO BETTER! Smfh!
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July 2023 by Joanna D.
Metro phone store at the Penn Mart Shopping Center in New Castle Delaware and The woman there was very rude and did not pay any attention to my request and did not answer my inquiries . She should be fired
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December 2022 by Vanessa r
Employee Amy (fat short indian) doesn't know shyt about her job. I came in for a free tablet offer for $15 a month and Amy just couldn't do her job even when she switched tablets bc she just didn't want to give me what I wanted from the beginning and the girl working tonight with her was super ghetto (white or Hispanic with dry fluff hair) extremely rude
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September 2022 by April Hogate
They are never open at the time they say their supposed to and they also scammed me out of my $100 they owed me and their customer service is horrible
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September 2022 by Monkey Chip
The WORST authorized dealer in the state of DE! The clerks are dishonest, disrespectful, and unhelpful (lazy). They're not knowledgeable of the products they sell, and some of their merchandise is defective. Avoid the Metro PCS at all cost! Save yourself the headache and frustration!
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November 2020 by Samin Choudhury
they always overcharge for everything had to switch career for their worst behavior with customers
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May 2020 by Roger Blevins
My wife was totally disrespected by an employee at metro in Newcastle today in Penn Mart shopping center he was told she had asked that she could not understand him underneath his mask and then he proceeded to tell her do you use profanity towards her and everything else I'm changing my phone service from there I'm no longer be a customer there and I'll be stopping by there tomorrow to change my account right from out of there anyway something needs to be done about this guy I want him fired or suspended with no pay totally disrespected my wife
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October 2019 by Kelly Curry
SCAM ALERT! Scammed me out of about $100 and refused to fix it. I added two lines, flip phones, and refused to give me the plan I wanted for them, claiming they couldn't use the features. The only plan they were willing to give me was 20 more a month on the total bill compared to what I wanted. A few months later, I was looking at one of the two flip phones, and realized they do have the ability to use the features. I went up there and refused to credit the $100 they scammed. Why? Apparently the employee that did it was fired and couldn't confirm that it happened!
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July 2019 by Miss Larka
We were in and out with a new phone in half an hour that was cheaper than anywhere else thanks to the help with Katia. Super nice and helpful.
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June 2019 by L.B.
Fast service! Very knowledgable!
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June 2019 by Bishop Dr G E Gordon Sr
My cell phone provider. Great customer service and in store sales.
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June 2019 by Tene Wolfrey
Called 20 times doesn't answer the phone ever it's disgusting
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May 2019 by Tony Dorin
I just speak into it and it in a right okay do you want me to say the store number or anything hello this is Antonio Rodriguez I'm at the store at the dealership store for where Amber works and Penn shopping center from scale the one to 10 she's a ten she's been extremely extremely helpful she deserves a raised and very polite lady and I just want to say thank you for having her work for your company she's a blessing she helped me with my phone today and like I said you could give her a raise or a good I'm giving her a compliment so she deserves everything thank you
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May 2019 by Hammad MEHMOOD
Don't buy.
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May 2019 by Jackie E.
I visited several other locations recently and in the past. This location by far has the best customer service in the world!. A few days ago I had Mike who went far and beyond to meet my needs. He was very knowledgeable and was the most helpful representative out of all the TMobile stores I've visited. He had all the answers and advice I was seeking. I ended up wanting another item and was dissatisfied with the service I received yesterday at location closer to my house so today I went back to purchase that item at the Newcastle one again and was extremely pleased with Bill. He helped me in the most professional and caring way. I'm glad I came back to experience greatness again!.I would give this location a thousand stars if I could!. Definitely the best TMobile store around! They are up to date on pricing compared to other locations and welcome you as soon as you arrive each and every time!. Thank you for being who you all are. You all enjoy your job and it shows! I greatly appreciate it!
