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September 2023 by lanaya garrison
Such a great staff
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March 2023 by Lulu clark
Your employee don’t listen. You can tell them something over and over again. And they will still do the opposite . I get phone calls repeatedly for the same situation. Even though I have spoken to another employee. Who stated that the will take care of the situation.
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February 2023 by Teresa Mercado
Everything went smoothly and the staff was very accommodating.
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December 2022 by Ronnie Meadowcroft
Dudes where on there phones were not helpful at all used fowl langue while on the phone behind the work desk
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November 2022 by Dustin Mullins
The ladies in the store treated us very well and acted professionally at all times.
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November 2022 by Azure Campbell
I haven’t had a rude customer service experience as of yet.
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September 2022 by Robert Schoenfeld
I have been a customer of of the Rent a Center store in New Castle for many years, mostly for Laptops.First, let me tell you that the person who left a negative comment must have lots of issues because, her remark is surrounded by several very positive comments, based on my, and other's experiences, negatives should be ignored, they are not true! I have been going there, as a customer for years, and first let me tell you that the location is Spotless! Let me add, that the manager and all who work in the store are the nicest people in retail I have ever known. for me, it is Not just a business experience, it is all very personal and friendly,. Let me bring your attention to Tasha, and Lamar, her top supervisor. They have done everything for me, from ordering a special order, to calling me to make me aware of specials, and telling me when a device comes in, which I might like It isn't that, when I call to make a payment, of appear in person to do that, that it is all business, it is more friendly, and I have a special friendship with both Tasha and Lamar, Lamar being one of the hardest worker I know in a retail store, and he does everything to make sure he serves his customers with the highest level of professionalism. I would not, myself, go to any other location but to the store in New Castle, Delaware, where as soon as you walk in, you are treated as a special person and as a special customer. I recommend, that you go in there, see anyone, say hi to Tasha and Lamar, and tell them Rob said to say hi. They are the best ! In everything you want in a Rent-A- Center Store!
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July 2022 by Jackeline Santos
I received a great deal for my furniture and was welcomed with open arms by the workers. Specifically Bonnie and the amazing team they have were amazing and very helpful. Bonnie was very patient and answered every question I had. The team was very nice and helped me decide on everything they showed me. Lastly, Bonnie and the other amazing young women were kind enough to show me all of the things they had and gave me time to make a decision. I was able to get everything I was looking for and the best part was that every thing was in stock! Overall I had a great experience at this location and will recommend to everyone in the Wilmington area!
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December 2021 by MDudley
I came into the New Castle De location to rent a sofa set for the holidays because the set we ordered has been delayed 4 times. LaMar assisted me with the transaction. He was patient and answered all of my questions. He even went above and beyond and tried to find the set I really wanted. If you are looking to rent a sofa long or short term this is your go to store. Ask for LaMar I know he will take good care of you. We need more associates that care about people more than just a sale.
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July 2021 by Dorothy Green
Well let me tell you about Lamar. That man will make sure that the customers are Satified. He always helps me out with any questions or problems that I might have. He is the best and I wouldn't change him for the world and neither should the company. Talking to Lamar will make u feel better about ur decisions when it comes to rent a center. I can say so much more within the last yr but I'm gonna leave it here. Thanks Lamar for all that u do, keep u that good attitude and the love u have for ya job.
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May 2021 by A Masse
My mother bought a USED washer and dryer. She was aware that used items are sold AS IS is from rent a center. I was unaware of this when my mother purchased them or I NEVER would have allowed her to make the purchase. Let’s just say rent a center in general is a scam but when you buy used items it’s even more of a scam. Also waiting for the manager to return a call and ONLY receiving calls from sales associates is always extremely unprofessional. My mother did unfortunately get very sick right after purchasing them so she did not use it but maybe twice and the washer did not work right and broke after the second time using it. They did take that back to “fix” it but I mean I guess that’s what you could call what they did. They did provide her with a temporary machine to use but she wasn’t able to use it because of her lengthy hospitalization. While my mother was very ill in the hospital rent a center called her several times requesting payments for that washer. It wasn’t until I returned a call and told them they need to stop calling her she’s unable to answer/speak to them and explained she bought/paid for the item in full so there were no payments due. Well they continued to call. I spoke the manager ONE time and she was anything but professional and blamed me for “having a lot going on”. Over all I’d just save the money to purchase something outright and not allow rent a center to make ANY money off of you, also you can save yourself a million calls from them cause they don’t stop, even when they are in the wrong.
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June 2020 by David Johnson
Excellent service. I always go to these when I'm in a pinch and want to have an amazing fight night or finals party. Will continue renting from here the future.
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June 2020 by Biggie Yess Lawwd Williams
Tasha the manager is on point and professional ? The staff is great and if they don't have it they will get it....
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March 2020 by James Burke
Everytime I walk in they're friendly....I feel like I've known them for yrs. Best experience I've had renting anything and would recommend them to anyone
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March 2020 by Shaniqua Barnes
I went in the store just knowing that I needed furniture for my new place. The staff made my experience super easy. I appreciate the them being courteous and helpful. Very cool people.
