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November 2023 by jeanine brown
I needed the rental unit for a short period of time. Ms. Donna Thomas-Slaughter helped me. She was very professional. She explained everything I needed to know in great deal. I'm sure she is a great asset to the company.
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October 2023 by Anthony Shawn
Units are always clean, property is always maintained nicely... no garbage or excessive clutter on the property. Staff has always been friendly. Pricing is average / comparable to other similar sized units.
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August 2023 by Vince Turner
I was a tenant of this space for somewhere around 8 years. All of the staff was super helpful at all times, including Mr. Joe who passed. Mrs. Donna is exceptional and truly makes you feel like a member of the family. I would recommend this storage to anyone who is looking for a space and for sure would use the location again.
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August 2023 by Pamela Ewell
I. recently came to this place because yrs ago a friend rented from here I see all the nice comments about Donna but I didn’t get that from her I know , everyone is not customer service to people , I feel me personally not everyone can agree but customer service goes along way & courtesy of customers also , I wasn’t aware with certain customer service u have to ask the employee about the specials they’ve going on , I really do appreciate customer service like hey we do have daily specials going on if u like to inquire about the service, just to push the agenda but , with this company family owned there’s no such policy where they push it , the prices are way high I’ve searched around for the same unit way below the prices they’re charging , after reading the reviews this place is overrated as far as pricing & the quality of service from the employees, I , like to give a thumbs up but with company I can only give kne star this is my opinion of the company everyone experiences is different I just don’t feel like this particular location has a genuine staff
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July 2023 by Nyemma Rose
I would not recommend this facility, Our storage room was robbed in broad daylight June 2023, Someone knocked down the wooden fence, made a hole, then cut the metal piece on the actual door of our unit and stole our possessions that we work hard for. The management response was after watching the video we have an idea of who it was! What? So this place has known thieves hanging around watching people store their items then wait for them to leave to steal it….. YOU HAVE BEEN WARNED…..DONT STORE HERE! THEY DESERVE NO STAR!
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April 2023 by Kyle McGrory
Donna was amazing!! Was very helpful during a very stressful time! Thank you!
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December 2022 by GAIL R DAVIS
Donna was extremely helpful knowable and above all patience. I was having an overwhelming day, and Donna just ease my day and advising me to the best location. Enjoy the experience ??
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June 2022 by Wild Gecko
Donna I was very much excited renting a storage space at sentinel. Donna was very much helpful during our journey. I will definitely recommend any family/friend.
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April 2022 by Clive Rankine
Priced higher than other storage in area.Service was a turn off.Two stars because of convenience/ location otherwise it would be a one star.I used this place couple years ago and It was much better
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April 2022 by silas boong
On April 12, 2022 Donna at the sentinel self storage in new castle, de has amazing customer service skills, polite and very down to earth.
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March 2022 by Susan Bensing
Everyone at this facility has always been so nice and helpful, especially Donna. ? I've recommended Sentinel Self Storage to many of my friends over ty he years... ? Thank you for Everything! ?
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September 2021 by Allison Bentz
The units are reasonably priced and I felt that myself and my belongings were safe at Sentinel Self Storage in New Castle.
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June 2021 by Gerry Reed
Good people
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June 2021 by helen bordley
Clean good prices for storage
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June 2021 by Kimberli Barr
Great place. Clean. Great service. Thank you
