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January 2024 by Lionel Evans
I recently went to Sheridan Nissan and had some minor work done to my 2018 Nissan Altima. They took care of the oil change and everything went smoothly as expected. I was well taken care of and will continue using their service center due to the great care they not only show my car but how they personally treat me as well. Thank you Sheridan for being such a class act and a great place of service to interact with. You are appreciated.
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January 2024 by Denise Mann
I purchased a used Nissan from a second hand dealership, I was interested in getting a new key fob, I phoned this Nissan dealership for an appointment, I was asked to bring my title, my license, my insurance card, and my registration!!! As proof that the car belonged to me, so I stated that I worked for the state of DE and my car was not stolen, her reply was well we don’t know that! Thief I was told I would need to drop my car off, I told her I would prefer to wait, I was then told well you will have to wait at least 4 hours!!! I was also told that the key fob I had purchased most likely would not work although it is an authentic Nissan key I purchased off line! I would have to purchase a key from them plus pay for the programming! This presentation was a clear deterrent to not serve my needs!!!I consider this to be a type of profiling!!!!
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January 2024 by Jolisa Copeman
I always come to this Nissan to get my vehicle serviced because it is the best one in the area. I've been helped by Bill & Michelle. Both are very accommodating, informative, & respectful. I was even super impressed with the shuttle services provided by Charlie, a great guy. Again, come to this Nissan if you live in Delaware...
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January 2024 by Stephanie Smith
Mike was absolutely professional and so knowledgeable. He was not your pushy sales person.. he gave us all the information we needed and gave us our space.. which I feel is important. He did all he could to get us to the price we wanted. We are so very happy with the service we received. We will be sure to send our family and friends to see Mike. Thank you. Steve and Stephanie Smith
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December 2023 by Nikki B
This place has really changed for the worst. Brought my car in for a oil change only and they found a "problem" that they had previously fixed and I had already paid them for but they claim they didn't have record of it and tried charging me again for the same repairs. I asked them to check their system again and they finally saw I had paid for said repairs and agreed to redo the work free of charge since it clearly wasn't done right the first time. I took my car back so they could redo the repairs free of charge as promised and they ironically found another "related problem" that would cost me $900. This place is a total scam and doesn't care about your car, they only care about your money. It's all about getting the highest commission for them. I dealt with 2 service reps Michelle and Bill and their manager Mike and all 3 became VERY dismissive and unprofessional when they realized I wouldn't be falling for the little scam they got going on. Took my car to another mechanic who charged me $350 for the same thing Nissan Sheridan was trying to charge me $900 for. They obviously have become so desperate for money that they have resorted to scamming their customers and something tells me they are the ones who gave my car that "related problem". I was a long term customer but definitely won't be returning after this. People should avoid this place at all cost if they value their hard earned money
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December 2023 by Deborah Dallatore
Everyone was helpful and I was in and out in no time. Prices are high but they always are at the dealer. My salesman Bob Hoisington in Certified Used car department came to Service to say hello and was very helpful in retrieving my warranty information. He always goes above and beyond for his customers!
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December 2023 by Kevin Tarleton
Matt, my salesperson was great, I booked my appointment online for oil change tire rotation and cut oil replacement but For some asinine reason when you book online with your vehicle info the Nissan website lets choose the services you want with prices, however when you get there they give a different price which was about double what I booked online. They say they can’t see what you’ve booked and give you a price!!! Completely ridiculous and just wrong, Matt however took a picture of screen of what I booked online and honored that price.
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November 2023 by Freddy Fresh
I had a great experience with the sales department Mike specifically. Mike did his best to get me a great price on my GTR and this rating would be no less than 5 star. However, the admin department failed on their part. I was told all fees are included on my final prices. Upon registration with my State (California) the fees were $428 short. I had to pay that out of pocket. For that reason I’m giving it a 4 star instead of 5.
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October 2023 by Jackie D.
I am very upset and disappointed at Sheridan Nissan on Dupont Hwy New Castle, DE. They charge a 3% fee to use your credit card for purchases and don't even tell you just bill your card. The service is already high to get your car repair. I hate how these companies just try steal your money for their personal gain to get richer!!!! It's a disgrace to their name, I guess the cars not selling so they need to make money some kind of way!!!
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October 2023 by anita iannone
All together it was a great experience! Not intending on purchasing a car but ended up doing so after all. Victor was receptive from the very first inquiry made online, then connecting with him in person and Dan’s assistance was stellar as well. All together the whole team was friendly and supportive throughout the process. They gave us our space to talk over what we were going to do and if this was right for us; there was little pressure and for the first time in a while the dealership made us feel like we were valued and our business was important to them.
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October 2023 by Felicia Morton
Sheridan Nissan was good up until my car needed a major service. My car needed a new transmission. You would think with it being covered under warranty there would be no issues. Communication was absolutely terrible throughout the whole process. It took 2 months to get my car back and now there is still a problem. Now I was told I would be charged a diagnostic fee if I bring it back. Absolutely ridiculous! This is a complete NIGHTMARE! Never again.
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October 2023 by Larry M
Garnett Johnson made the purchase experience stress free and as smooth as it could of been. He and other staff were completely transparent about pricing and fees, leaving me confident in my purchasing decision. Friendly, knowledgeable, and good conversations. Much MUCH better than my last experience with my last dealership (Hyundai).
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October 2023 by Thomas Breznitsky Jr.
It was a great experience dealing with Bob in buying our new Pathfinder!! Very personable and easy to talk to. We liked him so much that we brought our daughter back the following Monday and she bought a 2020 Altima from him. You/he has customers for life!!
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October 2023 by Mark Messina
Mike Bellina did a great job assisting me with what I wanted. I was very happy with my purchase and experience at Sheridan Nissan. A very professional atmosphere from beginning to end.
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October 2023 by Rodney Roberson
My service advisor Matt Rzucidlo, was very understanding. I explained my concerns and he went above and beyond to resolve them. He even requested to keep my vehicle over night to recheck in the morning.