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June 2025 by James Conway
This is not a convenient bank. Staff is unhelpful. The ATM machine is brand new and NEVER is working. Save yourself time and aggravation and go elsewhere.
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May 2025 by Tony Torres
Really bad customer service here
TD Bank it’s one of the bank that it’s not worth it to have your money with them
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April 2025 by Emir Erdonmez
Worst Customer service ever!Deborah Adens was so rude to me with my situation which was their fault to not asking me for proof of address when opening and account and i hand them all of my documents and now they are closing my account because of that.
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December 2024 by Leesa
I went to this T.D location today and my experience was so very pleasant. All of the ladies were welcoming. Luly helped me with all my needs! Also, they were very attentive with everyone that walked into the bank.
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October 2024 by Samuel Larkin
I go in to use the ATM and is it ever prompt. The employees also give off a positive vibe.
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September 2024 by Jean Carlos Peña Ruiz
I was there today to ask for my personal, and bank statement and the teller was very nice but I don’t know if she is the Manager because she didn’t introduce herself. But an Afro American lady very rude, un polite, despective because we speak Spanish? Are you hiring racist people? I’m going to make sure not to return ever to that branch no way shame on you TD Bank.
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July 2024 by Tojiddin Sadriddinzoda
Lilu is the coolest employee, thank you! 10 stars
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June 2024 by Kush Patel
Worst costumer service at these branch.
Specially never go with Deborah Adens for help at these location.
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February 2024 by Kiara D
Ladies in this branch always seem like they have an attitude. Very cold demeanor
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September 2023 by Stella Norman
On 8/22 I deposited $190 using the ATM and the machine went down before completing my deposit. I freaked and went inside right away cause I need my money. The person who helped me that day was very bland and unempathetic with my situation. She “opened a case” for me and said it would be 2-3 business days before I got my money back. I wasn’t happy but I could deal with that. On 8/24 my debit card kept coming up declined everywhere I tried to use it. I went back to this branch on 8/25 and had a completely different experience. Turns out the First Lady didn’t do the case correct and posted that my account had fraud so they shut down my card. I had to get a new card and a new case. I was beside myself cause I can’t wait another week since 8/25 was a Friday. Dawn Mitchell helped me get another card and called about the status of my case. She then opened a new case and because it was “cash” she said it should be 24 -48 hours. A big difference from the 2-3 business days. Thank you Dawn Mitchell for understanding that some people live paycheck to paycheck and for helping me to get this resolved.
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February 2023 by Ed Hunt
When you call this branch they never answer the phone.
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November 2022 by Dym Robinson
I deposited in the drive thru 11/17/22 around 2pm that particular teller was very unprofessional hair unkept most I encounter are rude at this location (drive thru). Only thing about TD is the Hours and I will say Middletown site has pleasant tellers I will say as well as a few other sites, this location is convenient for me. Smh
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September 2022 by William Benton
The branch assistant manager Sharlene is awesome. She went above and beyond to help us with our needs. She truly made us feel loved and valued. Td truly cares about their members.
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September 2022 by Bre Hicks
Horrible customer service. The “store supervisor” Deborah Adens is horrible. Wouldn’t let me close my account with a passport AND social security card.
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August 2022 by Alisha Anderson
Now I can see why this please has multiple one star reviews I had to change Sunny United Kingdom pounds I came to the bank at approximately 130 they only had one teller and two customer service agents I called prior to coming and was told to change the money I have to go to customer service stood in line for around 40 minutes a lady over in customer service yelled out does anybody need a notary because I’m going for lunch she proceeded to ask everyone what they were therefore she asked me what I was here for I told her to change money I stood for an additional 20 minutes only to get to a customer service agent for her to tell me she cannot change the money only the manager could do it and that’s the lady that told me he’s going on break I feel like they don’t consider their customers time the manager is very rude and if I could give them a zero star I would It is very irritating that I just wasted an hour an half of my dayI am not someone that writes reviews and I went out of my way to write this review but I had to do this because the manager and everybody in there was acting like us the customers were bothering them and I believe that their manager needs a two year customer service training class I am so upset because of the situation I feel as if I am going to call corporate and do whatever I can to let them know
