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December 2023 by Rhonda Lee
We are very satisfied with the service that we receive from our technician! He always lets us know when he will be arriving, when he arrives he checks to see if we need any interior treatment done, he does a thorough job and sends a detailed report of what he did. We like the most that we have had the same technician for a long time. Greg is so nice and cares about the job that he does!
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December 2023 by Herschelllee Woodson
So if you can imagine just rodents just taking over your house. It can be very stressful and uneasy to sleep in the house. My experience from start to finish was definitely informative and on point. The men that came in were very efficient and professional. God bless you all thank you so much!!!
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December 2023 by Bluey Bingo
Called about my attic. The technician never checked it. He looked outside, chatted and left. There was no thorough inspection. Called someone else and they checked the attic and it was indeed an animal still present and it was stuck onto something. Never calling terminix again
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December 2023 by Gail Huss
Professional, informative and friendly. The contract was fair as far as all that is covered. My techs left my house and reassured me that my unwanted guests will be moving on!
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October 2023 by Looney Toonz
First time calling I was hung up on!! because I guess taking my time an asking questions to understand what an how much your selling me on was my fault…I was told $99.00 to come out and spray and then there would be quarterly visits and payments…that’s not what I even was looking for…I have a flea problem an simply wanted to know how much it would cost total!!! To fumigate a room 15” X 15” (maybe)!! This guys telling me I have to fumigate my whole house which can’t be done…so instead of helping me or passing me onto someone who could help your bum receptionist just decided to HANG UP!! you don’t like your job or you don’t like answering questions that you’ve been asked a thousand times any more QUIT….
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September 2023 by Danielle Hall
Terminix took $2100 from me in full, to come to my home at a maximum 4x over 4 months and now they refuse to return over 10 calls & emails I have made/sent requesting a manager or sueprvisor call me back. Highly DO NOT recommend employing this company for services as once they took my money they disappeared off the face of the earth. The tech wouldnt even do what he said he was going to do. Told us we had to put out an additional $2k in home repairs BEFORE what they were doing would actually work, and BEFORE they could do whats laid in the contract - AFTER THEY TOOK MY PAYMENT IN FULL!! I've tried to reach the technician, who has no sense of urgency, to no avail, called the home office over 5x where "no managers are available", and the 1-800 number 3x -who advised that i just call everyday till i get someone on the phone. Shows how much they actually value their customers and their "service guarantee". Truly disappointed and regret losing so much money for a problem guaranteed to be fixed, that never was.
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September 2023 by Joe igartua
Our technician don has become a family member! Don goes above and beyond to remember my families names and always greets us and treats us like family. Don goes above and beyond for us every visit and ensures our home needs are met. He treats our home like his home and exceeds our expectations with every visit. My family looks forward to his visit every quarter. I would recommend don for any home and he will exceed your expectations.
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September 2023 by Igor Kanevskiy
Inspector Jerry arrived on time, was very professional, answered all the questions, provided all necessary information.Technician Sean came on time. Very professional and knowledgeable with his explanation. Initial service was performed quickly and thoroughly. Overall a great experience!Services: Termite inspection
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September 2023 by Jerome F. Buszka
I am still having issues with termites after after they installed their equipment. I tried calling/emailing their inspector who sold me on their equipment, but no response from him. It has been a couple of days since I first tried calling him.I highly recommend that anyone that suspects that they may have a termite problem, please go to any home center store and buy Spectracide termite bait and killing stakes and follow their directions. That product really works.That is how I found out that the terminix bait stations may not be effective killing the termite nests. If I am wrong, they should respond to my email/phone car.
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August 2023 by Alex Kraszewski
The inspector and technician were on time, professional and made me feel that they have my best interest in mind. They made suggestions to protect my property in the future. I definitely will reup my coverage with Terminix because of the customer service provided by Jon Loveland and Tim Wilson. They were outstanding.
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August 2023 by Nicole M
My experience with Terminix was a bad one from the start. When I called a salesperson sold me on how thorough the initial visit was supposed to be. When the technician arrived for the first time—he did not go through the home to assess potential pest issues as described. He walked through just spraying the baseboards. He was there for about 15 minutes and then left. I gave them chances to improve. Even provided feedback. My final straw was that I received a text—not a call like previous interactions where I was told someone would be out. We thought it was odd because this wasn’t scheduled but made sure someone would be home just in case and was okay with receiving the service if they were fitting us in. No one showed up but we received a text the day they were supposed to show up stating they completed the service. We were also billed for the service even though no one came out. We called to complain and asked for a refund. We were told that our request would not be honored because they had pictures that someone serviced our house. Pictures that I never saw. How do we know that wasn’t from previous visits that were already paid for. I have no reason to lie that service was never received. Stay clear of them on the basis of not providing services described, horrible customer service and communication and fraudulent charges. I am sure there are better companies out there. I was with my previous pest control control for preventative measures for 7 years and they were phenomenal. Unfortunately, they did not service the state I moved to. Terminix in Delaware is not it. Stay clear!
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July 2023 by Linda Lawson
Total misunderstanding and false pretenses. But they are following up on my service so I’m happyService: Bed bug extermination
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July 2023 by Solomon
Exceptional customer services Job performance band quality care relation.Services: Home inspection
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June 2023 by Julianne Howard
They did a mosquito extermination and it went very well. I can enjoy my deck without having to worry about getting eaten alive.Services: Home inspection
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June 2023 by Jennifer Watkins
The technician that came out was very professional, normally early and very responsive.Service: Cockroach extermination