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March 2024 by Michaiah Y.
Eric was a great help! Very informative and nice. He sat with us for 30 minutes explaining everything from color to fabric to protection plans. Will be back because of him!
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December 2023 by Ernestine B.
great customer service , they were engaging, and comical and personable. my husband and I enjoyed our purchasing experience. we shopped around and returned to the store because it was where we were most happy . they have the best prices and again customer service is top notch. we enjoyed our experience fully and we will be returning in the future.
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October 2023 by Aidan Fordyce
Wonderful experience! Swann was so very kind and accommodating. Delivery was seamless
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October 2023 by Malana Battle
I've purchased from Urban Furniture several years ago and liked the furniture so I decided to give them another try. This time I ordered a couch and dining set and they are both beautiful and I am already getting plenty of compliments. The customer service from UFO is top tier. Tasha greeted me as soon as I walked in and helped me pick out everything I needed. I had plenty of questions and she didn't hesitate to answer every one of them. She kept me up to date on my order, delivery, and followed up afterwards. On the day of delivery, I received a text prior to arrival and a call when the delivery driver was outside. I ordered the delivery and set up package and I am very pleased with their service. The guys did a great job setting up quickly and were very nice. I cannot say how much I appreciate the team at UFO. I highly recommend shopping with them.
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October 2023 by Lacey Weasner
My very 1st experience with them 3 years ago, I bought furniture to fill my whole apartment, I was not very happy. I had to essentially re-order because so much stuff was on back order. So i was skeptical going back. This time, just a few days ago, I had a great experience and will 100% shop there again.
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October 2023 by Jessica Hill
Urban Furniture Outlet greeted us in a professional and friendly manner. Eric was knowledgeable about furniture, fabric, and colors. Our experience was pleasant and we appreciated the quality service!
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September 2023 by Donna Saunders
Once again it was a pleasure to work with TashaShe has such positive energy, is professional, respectful, and will work with you until you are satisfied. Thank you again so much Tasha for helping me to find what I wanted!!!?
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September 2023 by Kevin B.
I had a bad experience with Urban Furniture Outlet in New Castle, Delaware located on RT 13. Recently, I purchased a kitchen set that had a scratches on the table edge that I noticed quickly once I opened the box. They insisted that I pay a 20 percent restocking fee to return the damaged furniture. Because I had made many previous purchases, I thought they would provide better customer service to a loyal returning customer. I understand that these are hard times, but in the bigger picture, bad customer service can make for a much larger business disaster down the road. The management were nasty in their tone and conduct. Therefore, I am encouraging all my family and friends, on all my social media platforms, not to do business with this business location. They most surely need a training in proving better customer service. Saving a few dollars today will cost them more dollars later. Kevin B.
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August 2023 by Alanna Reid
Tasha was very welcoming and made me super comfortable with my purchase! She had me in and out in less than a hour! She made it possible for me to have my new couch & mattress the next day, and even though there was a small hiccup at the warehouse center she had a resolution for my problem in less then 15 minutes! Tasha, keep up the great work.. oh the places you will go!Xoxo - Alanna Reid & Family.
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August 2023 by Brenda Matthews
The staff is so friendly and helpful. Amazing group. I had a wonderful experience. I purchased a mattress set, and the price and quality were great.
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August 2023 by Kenta Skinner
This stores staff is awesome. Eric was very patient with me. He took his time and listened to what I wanted and found the perfect set for me.
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July 2023 by J. Thomas
I've been comparison shopping for a little while now and it was a pleasant surprise to find the same items I liked at another furniture store for much less. Tasha was my salesperson and made the shopping experience extremely pleasant. I didn't feel pressured, rushed or that she was more focused on getting the sale instead of getting me what was most practical and cost efficient. Great experience.
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July 2023 by Caroline Tribbey
OMG where do I start me and my boyfriend walked in and Tosha welcomed us with the greatest smile and and good.conversation asked if we needed help with anything told us and showed us the best furniture we had a good conversation and we purchased our furniture from Urban Furniture thank you for all of your help Tosha your the best!!! I will definitely send people your way!!
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June 2023 by Lora Faison-Feliciano
Everything was great. I love the furniture. My only concerns was I noticed the legs on the couch were Wooding and the legs on the loveseat, and Chase would like a mirror.
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June 2023 by Anna Thomas
The customer service in urban furniture is excellent and Tasha made sure that we was satisfied with our purchase I would recommend the store to people