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March 2024 by Johnny Dico
Experience is great, service is fast, just gotta make sure to go on a slow day in the morning when you can get in and get out. Staying in your car the entire time is fantastic. Highly recommend!!!
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March 2024 by Ruth Nyce
Love these guys! Very thorough and polite and their prices are great!!
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March 2024 by L. X.
They will purposely break things on your car and tell you to get them fixed there. I don’t know how these scumbags are still in business.
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March 2024 by S Reazon
Thieves and crooks, will overcharge unknowing women and tell them to change things they don’t need, STAY AWAY
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February 2024 by Subrina
Terrible, do better manager Capri. Lets promote Cody to that role, way more sympathetic and caring towards people.
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February 2024 by Zabi
For many years, I've been a loyal Valvoline customer, but my most recent visit to this location left me completely let down. I went there on February 4, 2024, for a normal oil change, but it turned into a complete nightmare.Because the technician suggested a antifreeze flush during the service, antifreeze got on my engine and radiator. The manager told me my radiator cap was old and corroded, thats why it "broke". Immediately after the service was done my car started to smoke, which ended with a complete breakdown.Even though I went back to this location several times to ask for help, the problems kept occurring. A licensed mechanic did an inspection and found a radiator leak. The cost of fixing it is expected to be around $1200. Capri, the manager of the Valvoline store, refused to take responsibility, and his suggestion of a discounted radiator because my mechanics estimate was too high doesn't do enough to make up for the huge amount of trouble, money, and time wasted.I'm very unhappy with the lack of responsibility and action. I hope this review serves as a cautionary tale for potential customers. Dear Valvoline, please take care of this quickly and fairly. Thank you.
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February 2024 by Kevin Mason
Great customer servicePleasantFriendlyTook time to show what else needed to keep our car running smoothPoliteDefinitely recommend
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February 2024 by Carmela Texiera
I am so happy Valvoline is now an option. This has been my second trip to the New Castle store and once again, service is great and the staff is awesome!!!
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February 2024 by Jalila Brice
Very easy, don't have to get out of the car. Mechanics are nice, tell you what they re doing before it happens. Convenience.
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February 2024 by John Vari
They were trying to force a tube down my dipstick tube that would not fit ! Pulling and pushing on it ... I had to yell to stop them ... plus nobody told me they were going to suck the oil out of my dipstick tube ?? Don't want my oil changed that way ... then when I got home I checked my dipstick to make sure they didn't damage it and there was oil spilled All over my engine .which passed me off ... it's brand new car with 3400 miles ... I will never go back !
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February 2024 by Marisa Trosen
Everyone at this location is so nice and they work very quickly while still giving good service. Highly recommend!
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February 2024 by Mark S
In and out and cody was the best they take great care of you there n always have great coupons online
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February 2024 by Steve
Please don't even drive by this place you might have "unexpected maintenance" that needs to be done to you car if you do, save your money and learn how to do your own oil changes at home before you spend money with these cr00ks!!
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January 2024 by cody king
I went to this location about three days ago to get my oil changed and the process was smooth and very straight forward. What I didn’t know is that when they replaced my head light they didn’t throw away the broken bulb or the package. They left it right in my car hood. Which broke the light that they took out all in my dash. When I actually checked the light they replaced they didn’t even put my rubber cap back on. They just rushed to finish the job and get me out. I’m very disappointed with the lack of care for my car.
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January 2024 by lacey evens
In & out