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July 2023 by Mary Katherine Dyczko-Riglin
Came in here with a reluctant younger shopper for bras. The folks that were working here were helpful but not too pushy and left us alone when it was obvious she was uncomfortable. When we checked out the woman who helped us was SUPER helpful in looking for additional items on sale for us - she went above and beyond. This was a visit we were dreading and it went extremely well. Not to mention that there was a large selection of different styles and we found great options.
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September 2022 by Lisa Ward
My daughter insisted I find a way to leave a review regarding our experience today at the Christiana Mall location. The store associate Jasmine was incredibly sweet and helpful. From the warm welcome, to her expert advice and recommendations, followed by her ability to find everything we needed both in store and online. Great customer service is a rare commodity these days and working with Jasmine today was a breath of fresh air.
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September 2022 by Lisa Zebley
My daughter insisted I find a way to leave a review regarding our experience today at the Christiana Mall location. The store associate Jasmine was incredibly sweet and helpful. From the warm welcome, to her expert advice and recommendations, followed by her ability to find everything we needed both in store and online. Great customer service is a rare commodity these days and working with Jasmine today was a breath of fresh air.
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April 2022 by Stephane T (Stephane T)
Reviewing on behalf of a young shopper. Clean store and great customer service. A lot of fashion items and great products. The price are good for what you are getting.
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September 2021 by Kionbre' Davis
Really cute store set up reminds me of free people a bit super helpful associates when it came to my curbside pick up!
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March 2021 by Courtney Colletti
I would give ZERO stars if I could. My mother and I visited Aerie recently and were asked in a rude tone, "Why are you here today?" at the door. We replied that we were just looking around and she said to my mother, "Well we need to watch everyone in the store," in a way that implied she thought we were going to steal or misbehave in some manner. She was so rude we were about to walk out when I decided to let a manager know. The manager I spoke to informed me the women who had treated us poorly was ALSO a manager. As we left the store the manager went to address the manager at the door. As we walked out we heard the manager at the door yell to the other manager, "Well I knew it was going to be a problem when I saw THOSE TWO coming out." When I wrote to customer service they told me, "Sorry." I said this is not acceptable and we do not want to visit the store again after this experience. They said, "Here's a coupon and we hope you enjoy your next visit." I replied, we are not returning to the store because of the poor management and poor response from customer service and never received a response. Do not shop here unless you want to be made to feel like a criminal or annoyance.
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October 2020 by Kionbre' D
Really cute store set up reminds me of free people a bit super helpful associates when it came to my curbside pick up!
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August 2020 by Maria
You’ll see my original review below, but after returning to store at 11am when they opened, I can say I was wrong and the manager and the associate that helped me with my exchange were so nice and helpful and very understanding. They were so kind, I felt inclined to change my review. Though on a corporate level, they do need to update their web site but very nice associates (including the manager with purple hair, who someone mentioned in a previous review)Original review I completely get that things are different during Covid times but they tell you to check their website for current hours and the hours are wrong. They say 10am when they open at 11. And if you show up at 10, the lady working there will act so annoyed at your mistake and that you bothered to even want to shop in their store. Thumbs down, very disappointing.
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August 2020 by Mariah Lynn
The manager with the purple hair was super rude as a manager or store worker... what she was did not greet looked my sister up and down and told her the line starts over in the other aisle after there were other customers standing in the same aisle to pay she really made me not want to go back just her facial expression and demeanor was rude
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June 2020 by Jillian Laakso
I use to work at Aerie the summer of 2019. I was interested in the job because I feel that the company was something I was interested in and I was looking for a second job in my area. This job was not worth the pay or the experience. The management, especially the main store manager, was cruel and unhelpful. She would put me into situations where she knew I wouldn’t know what I was doing so I would either have to ask for help or fail. They expected me to bother costumers after they already refused assistance. Management and other employees would talk about customers on the radios we would have to wear. The experience was overall catty and unprofessional. Do not work here. Don’t allow your daughters or friends to work here. They do not deserve the help.
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January 2020 by john elliott
Great place
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November 2019 by Alex Stanley
I walked into Aerie today and as usual was not greeted. I saw a shirt that I really wanted. No one here wears any visible name tag but this one girl and I locked eyes and she started walking towards me. I asked if she worked there, she said yes, I resume to ask if she had a hook anywhere so I could grab the shirt in the size I wanted. She goes on to say how rude I am for asking her if she worked there and then for help. I don't know how that was rude of me to ask at all especially when I'm never greeted when walking in and if you aren't wearing a name tag. The only redeeming quality is Aerie overall being body positive. I did not end up getting the shirt and will be doing my Aerie shopping online.
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September 2019 by Veronica Rosso
Very helpful sales associates.
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May 2019 by jenn reilly
Good quality, great staff. Great prices. Really cute stuff.
