Chase Bank Corporate Office

Most Recent Comments

• February 2023 by Tiger Silver
  Suburu of America uses Chase Finance as their third party and Chase Finance is extremely obstructive (levels of malicious incompetence I've not experienced before) and literally has held up a simple loan buy-out of a vehicle for nearly a year now.Despite having received the check and title request in March 2022 they have utterly failed to facilitate the title transfer in a reasonable fashion and have flat out refused to provide any method of tracking their internal review process for correcting the Bill of Sale they generated incorrectly in the first place!!!! Escalation of the matter is a joke, apparently, and there's absolutely no concern or remorse about the negative financial impact they have caused.Formal complaints are in process of being registered against both corporations. Do not expect to ever receive anything approaching good customer service from Chase or from Suburb of America in a loan buy-out situation! Caveat emptor!
• August 2022 by Doug Brockmeier
  This bank has excessive fees, poor online service, and errs in its own favor despite the evidence. The branch workers, however, are competent and friendly. Management needs a facelift.
• June 2022 by Ryan
  Absolutely AWFUL customer service for businesses. They will freeze wire transfers and make you spend hours looking for the right person who can even tell you what is wrong. Words cannot express how terrible their customer support processes are.
• October 2021 by Derrian Moore
  I opened a chase account based on the promotional offer present online. I was approved and I immediately set up my online account as well as my direct deposit. Today I attempted to log into the account only to confirm that the account was closed WITH NO NOTICE. The account was flagged by your fraud department for suspicious activity. The account was brand-new, i don't understand how your fraud department could not provide me with clear confirmation about why they flagged my account, they could only confirm your procedure. I would never open another account with you. You ran my credit to open this account causing my credit score to drop and then you close the account without contacting your clients. Its not consumer friendly. You are the largest bank in America and your customer service is garbage. I asked for a letter from you all stating the account was closed so that i could claim my money from my employer that's just floating and your customer service representative told me you all don't generate letters. As an officer at a competitive bank you all are horrible. That's it …. that's the review.
• March 2021 by Belle Ame
  I’ve been with chase for over 10 years and you would be surprised how they treat their customers during a PANDEMIC . they have no offers or leniency towards customers . Especially when it comes to overdraft fees. You would this because ALOT of people are out of a job they chase would treat their customers better .. I could not believe ! I would no longer be banking with chase .. DO NOT BANK WITH CHASE NOR GET ANY OF THEIR CREDIT CARDS !
• January 2021 by Daniel Gómez
  (Translated by Google) The worst banking service in times of pandemic are not technologically prepared for the future, but to charge for everything. Go Bankers !!. They haven't been able to configure their telephone exchange to do the job of 24,000 employees because they don't know either.Someone has to answer from home even if it is to make the appointments.If I am asking to speak in Spanish because they assign me a representative in English who does not want to help either.(Original)El peor servicio bancario en tiempos de pandemia no están preparados tecnológicamente para el futuro pero si para cobrar por todo. Vaya Banqueros !!. No han podido configurar su central telefónica para que haga el trabajo den24,000 empleados porque tampoco saben .Alguien tiene que contestar desde su casa aunque sea para que haga las citas .Si estoy pidiendo hablar en español porque me asignan un representante en inglés que no quiere ayudar tampoco.
• February 2020 by Jeremy DiSanto
  This place is amazing, the employees are hard-working and the best you’ll find anywhere.
• October 2019 by Susana
  There is NO ATM here.
• May 2019 by Cristina L
  Do not apply for any of their credit cards. They are notorious for lying to their customers and if you file a complaint with the BBB or any other entity, they reply just to save face. One of their specialists left a vm message that they had reached a resolution; it was a lie. I will continue to share my experience onward with all of our friends and family so they are not subjected to the negligence and “miscommunication” that I have personally experienced.
• April 2019 by John Murphy
  I had a problem with my Chase credit card so I called the 1-800 number on the back. (Not sure if this was the actual office I called). I was on hold forever, given the run around, transferred from one person to another, and everyone was little or no help.
• October 2018 by Caitlin Heuler
  I came here because there are no Chase bank branches in this area and I needed to have something faxed. I was treated like an “untouchable” and the only person who would even speak to me was the security guard. I asked to speak to the Administrator and she stated that she would not speak to me or give me her name. I am insulted that a bank would treat me so horribly when all I am trying to do is follow their customer service's directions in order to fax the proper paperwork! Obviously they don't care about their customers because no one except the security guard would even show their face. I have to say, he was nice to me even though I took my hurt feelings out on him, so thank you for that small kindness.
• October 2018 by Eric Suter
  ❌❌❌ 5/23/18 YOU GREEDY S.O.B they charge $8 to cash one of their own checks if you don't have a account with them. That definitely won't entice me to get a account with them, yea right.
• May 2017 by David Kibler
  This is a corporate building folks.. there are no JPMchase branches or atms in the state of delaware.. please research your bank.. again NO PUBLIC ATM AND NO BRANCHES IN DELAWARE
• October 2014 by Mohammed Alali
  This is NOT a bank branch. It is a corporation for Chase.