Coach is a well-known global fashion brand that started in New York in 1941. It is famous for its leather goods, including handbags, wallets, and women’s shoes. The store at 147 Christiana Mall in Newark, DE offers a variety of products, and customers can get their bags customized, repaired, or pampered. The store’s selection includes backpacks, clothing, and accessories, with options for personalization such as monograms and metal charms. Many customers appreciate the quality and craftsmanship of the products, describing their purchases as impeccable and special. Customer service experiences vary; some mention that staff members are friendly, helpful, and enthusiastic about the products, making shopping enjoyable and memorable. For example, one customer praised a staff member for making their bag-picking experience fun and helpful, while another appreciated the staff’s kindness and patience during a special purchase. Others note that the store is bright, well-organized, and offers tax-free shopping, which adds to the positive experience. However, some reviews highlight issues with store service, such as lack of greeting upon entry or a demeaning interaction with a manager, which can detract from the overall experience. Despite this, many customers return regularly, valuing the store’s wide selection, customization options, and the ability to purchase without traveling far. Coach continues to be a popular destination for quality leather accessories and personalized gifts.
They were able to help me identify what I wanted, they helped with lengthening the strap, they had everything in stock brand new, and I left happy today.
Staff was friendly and competent, that’s especially good nowadays
April 2026
Chris is so helpful! He helped me get a bag I have been searching for a while. He was extremely nice and very helpful. Thank you, Chris!
September 2025
Wow. I had an awesome shopping experience. Pilar helped me pick out a beautiful gift for my daughter. She was knowledgeable and passionate about Coach products. She boxed up the purse beautifully and helped me design a custom tag too. Thank you!
