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November 2023 by David Esnouf
Second time getting a storage unit from this company. Both times were exactly what they should have been. This place is clean, efficient, and feels safe and secure. It may be “just a storage unit” but I appreciate how easy they made this process. Did everything online, showed up the next day and everything just worked. Consistently impressed.
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November 2023 by Rebecca Ruocco
This facility is one of (if not THE) best in Delaware. It is super clean, well lit, and the customer service is exceptional. When our items were here, we never worried! If we need a storage unit again, we would happily return here.
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November 2023 by Arlana Williams
I booked my unit online and it was quick and simple. The storage facility is in a nice, well-kept area and is very clean. It is very secure and locks are provided if requested for purchase. The cost of insurance was surprisingly cheap also. The staff that I encountered was friendly and courteous. Overall, a very pleasant experience.
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November 2023 by Sam Simpson
The things I post are under my husband's name. This is Lynn Simpson. Christine at the Chapman Rd Extra Space Storage is AWESOME!!! She has always been very helpful and friendly. She has made my experience using Extra Space Storage enjoyable! Thank you!
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October 2023 by DGamble201
I would like to say that this is the best storage facility I've ever chosen, and with the help of Christine I know I've made the right choice to have My belongings safe and secure. Christine is a sweetheart and the other co-workers are nice and professional as well, but I mainly see her whenever I visit and I'm happy to say that I Will remain at 227 Chapman Rd for as long as I need storage. Don't hesitate to rent a unit from here if You need to do so.....You will not regret it.
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September 2023 by P Rhett
My experience with securing a storage unit was smooth and painless, all thanks to Hank !! Hank was extremely patient and informative when showing & discussing with me the different size storage units that were available. He answered all of my questions —- and believe me y’all, I had a boatload of questions ! Once I told him exactly how much items I needed to store, he recommended a 10 x 10 unit and he was right on the money ! Thank you Hank for your knowledge, your patience and giving me a competitive price with my storage unit.
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August 2023 by Joy Antonia
Thanks to the staff at Extra Space Storage. They are friendly and they do go the extra mile to ensure that the sign-up process is effortless and efficient. Everything was explained carefully and attentively.The storage area is very modern and clean, and appears to be a new facility. The price is also a great price, considering other storage spaces. I would recommend checking out this space for your storage needs.
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August 2023 by Getting Deep With Sunshine
The manager is so lovely and always down for a chat. Very polite, professional and all around great folks to do business with. The units are CLEAN! The space is not dusty or filled with bugs like some other places. The AC ACTUALLY works. It’s just a storage unit, but I always enjoy my time stopping by to pay my bill or collect/drop off things from my space. This is the place to go for sure!
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August 2023 by Matthew Lautenschlager
Had a storage unit at extra space storage located at 227 Chapman Rd in Newark Delaware for roughly 15 months. The property was always well maintained, the interior was very clean, hallways free of debris.The climate controlled unit kept my property in excellent working order.I contacted their customer service with a question regarding the increase in my monthly rent. The young lady I spoke with was very kind, and explained to me that when they switched to a new computer system some information did not carry over which more than likely reverted my information to my previous address.She worked to reduce my monthly bill for the system error and provided me with a $25 credit on my next months bill to the inconvenience.If I were in need of a storage unit in the future and was located near an Extra Space Storage. I would happily utilize one of their locations in the future.
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July 2023 by M T
Had a storage unit at extra space storage located at 227 Chapman Rd in Newark Delaware for roughly 15 months. The property was always well maintained, the interior was very clean, hallways free of debris.The climate controlled unit kept my property in excellent working order.I contacted their customer service with a question regarding the increase in my monthly rent. The young lady I spoke with was very kind, and explained to me that when they switched to a new computer system some information did not carry over which more than likely reverted my information to my previous address.She worked to reduce my monthly bill for the system error and provided me with a $25 credit on my next months bill to the inconvenience.If I were in need of a storage unit in the future and was located near an Extra Space Storage. I would happily utilize one of their locations in the future.
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July 2023 by Judy Hutchinson
The reception from the time I walked in to the time I walked out was great. I was greeted and treated with the utmost respect. She showed the spaces to me before I could make a final decision.
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July 2023 by Russell Desmond
So I had reviewed when this location was taken over (previously cube smart) and had thought it was a corporate review not location based. Since I have moved out (I travel and needed to sell the extra items) I wanted to say the managers Hank and Christine had been wonderful to work with since they took over. They worked with me about the price increase by corporate and made the move out painless. If you do need a place to store items this has been a solid location. Thank you Christine for all the help!
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June 2023 by Tasha Booker
Service is amazing! I spoke to Hank over the phone and he was super helpful. Met in person to view a unit and he was so patient walking me through a couple to help me make the best decision. He outlined all of the details perfectly and is super thorough. Really enjoyed the experience as it’s my first time using a storage company. Highly recommend
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June 2023 by GiGi E
Very transparent and streamlined, Christine even helped me find a better storage space. She was patient and offered a great deal. Love the climate controlled areas! Feel secure in leaving my things here!If corporate can listen and make a bigger sign for them, people can find them even better!
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June 2023 by Christian Luba
First time for me using personal storage. Rented online and the process was incredibly easy. Christine, the manager, was absolutely awesome to deal with. So friendly! Facility was really nice, clean, safe and convenient. Thank you for a great experience. I will be back.
