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April 2024 by zhuri cannon
The customer service representative complained the whole time, making the experience even more unpleasant. Their unprofessional behavior left a negative impression, and we were disappointed with the level of service provided.
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February 2024 by Naya Truesdale
i went into JD sports and was sitting for about 25 minutes while employees engaged in conversation with eachother while using inappropriate language, and over all it was a bad experience
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February 2024 by Jackie Amend
Staff was nice but not very helpful at all..was at the store to shop for & deliver an Instacart order. I stood at the register in front of an employee for almost 5 min. without being acknowledged (& yes i can honestly say he & another employee knew I was there as the other employee walked up to the register/toward me, they both looked up 2-3x from the computer screen & 1 of those times they made eye contact)…it prolly would’ve been longer if I didn’t finally speak up & ask for help…I didn’t ask sooner because I didn’t want to seem rude & interrupt whatever he was doing at the register..once I did get help, I asked him if he “could check to make sure the shoes I was looking for were available just incase I may have missed it on the any of the shelves”…his response was, “if they’re not out on the shelf, then they’re prolly out of stock”…alrightttt then..thanks for that ? on a positive note, they do have a decent amount of inventory & their clothes seem nice!
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January 2024 by Scott Thomas
It’d be pretty cool if they opened up when they’re supposed to. This is why malls are dying.
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December 2023 by Crissy Finch
Every time I have been into the store in christiana mall the workers are terrible.. they are always talking to one another and avoiding customers… terrible customer service
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September 2023 by Tom Mcgrath
Walked out, the cashier took a phone call before ringing me out and apparently was a friend of hers so another guy said I’ll take care of you however he was distracted by other associates and ended leaving me standing at the register for ten minutes.
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March 2023 by Reema
Honestly worst customer service I’ve experienced! I went to return my shoes and had the box on counter as I waited 10 minutes for someone to come when the store was basically empty and when the girl came she did not even say hi or any sort of greeting, she just took the shoe box and stared scanning. She was very unresponsive and didn’t not speak besides saying “I’ll be with you in one second” as she leaves to help another customer mid scanning. In the end she didn’t reruns my shoes since there was a little bit of dirt on the bottom of the shoe since obviously I wore them once yet they were still very clean!
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January 2023 by Larry
The lines are long because they have the right products for people that love Athletic Attire....but they have a smooth system in place to get you the sneakers you would like to try or purchase and a speedy process of making your purchase. Definitely my go to when I am looking for something to add to my collection
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January 2023 by Cheryl D. A. Brown
In and out quickly. They didn't have what my grandson was looking for. But the store is very well put together.
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September 2022 by Tiara Raymond
They never have what we need or the size. They carry unique styles of shoes which is nice.
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September 2022 by Matheus
Good store, unfortunately same hats are way overpriced compared to competitors.
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August 2022 by L C
I just visited this location for back to school shopping. I’m giving the low rating because I was mocked by a female employee who was running the register. I called a male employee who was assisting me “sir” to get his attention and after I returned a shoe box to him and thanked him for his help I turned to leave and I heard her say “sir” over 5 times before I got to the door. There’s no call to management that would ever fix that behavior, so yes, they need to work on their employees ETHICS. No rise out of me, I’m grown. But your employees will either help you grow…or close.
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July 2022 by Julenni Zurita
Staff are trash and barley bother to help you out. All they do is be in the back only 1 cashier and 1 person in the sales floor ! Seems like staff just sees your coming towards them to ask for help and they walk away to the back . Horrible ! Need better staff !
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November 2021 by Cara Martin
Only place I have been able to find shoes that I like that actually had my size! Me, hubby and my son all got shoes here after going several other places and not being able to find the style/size we needed. Staff was very helpful and friendly.
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August 2021 by Luke Wallis
A return was refused in store but when I called, customer service said the window had not expired and was confused why the store wasted my time.