-
February 2024 by Roy Wesselman
Very clean. Staff was extremely friendly. The breakfasts were flavorful and well
-
February 2024 by L J
Super clean room and friendly staff. Would definitely stay here again.
-
February 2024 by Tasha G
I stayed for about one week at the 1008 Old Churchmans Rd. location, Hampton Inn Wilmington/Christiana.I guess staff was annoyed that I pay my own bills & have my own money. Staff was being VERY belligerent, incompetent & ignorant.I travel ALONE & mind my own business, but apparently that's a problem for miserable, resentful, immature persons called "staff" at this location.There are NO MANAGERS, so "they" treat you ANY way they want. For example, I asked for "full service" for my room....and staff & housekeeping made me wait 6 hours. (While "they" laughed, snickered & mocked me.)A teenager can clean a room quicker & have an better attitude WHILE doing it!(These are people over 30 yrs. old, they need to GROW UP!)Some disgusting, ignorant black person & front desk had the NERVE to jump in my face....like they wanted a physical fight or screaming match. Than police would of been called.Hampton Inn can do better, but won't.I wouldn't recommend this hotel from Hell to ANY dog. Since thats what "staff & housekeeping" ARE.
-
January 2024 by J Jones
Stayed here 5 years ago and had a good experience so decided to give it another shot. OMG this place has gone downhill. Positives: staff is friendly and hotel is relatively clean given below negatives. Location is ok with some restaurants and freeway access nearby. Parking was good. Negatives: hair deep in the bed sheets of my new room so clearly sheets were not changed. No housekeeping to change it because they clean every other day ‘for my convenience’. Only they didn’t clean for 3 days. Clientele is really rough - pajamas at breakfast, unruly kids running everywhere, teenagers running in the halls late at night. And a big party a few doors down making noise until literally 5 am. Called the front desk and they did nothing. Finally called it what it was and left a night early just to try and get some sleep. Do yourself a favor and find something else or go across the street to the nicer Hilton.Nearby activities: Hospital and freeway accessWalkability: Restaurant nearby but did not eat there.
-
December 2023 by Christian Stanescu
Nice and clean location with incredibly nice and accommodating staff. Nearby Christiana Mall and Applebee’s.
-
December 2023 by Hector Morales
It is a hotel chain that I have used not only in the USA but in different countries around the world.I was surprised that this particular hotel does not provide cleaning service even if one requests it, in short I stayed 4 nights and not one day did they do complete cleaning, this hotel must understand that COVID is already over, I do not understand this way of saving costs . Do you really want to save costs by affecting customer service? It shouldn't be the case.Otherwise, breakfast, coffee, parking, were up to the standards of Hampton hotels.
-
December 2023 by Elizabeth Cole
I am a Diamond Hilton member. The hotel is very nice and updated. When we stayed, there must have been a basketball or football tournament nearby because the hotel was packed with kids running around.My concerns. Staff was very short, not nice or accommodating at all. We stayed at the hotel because my furnace broke and I had to wait for repairs to be completed. I tried to request a late checkout, and before I could even explain my situation and finish my request, I was abruptly cut off and advised that they don't do late check outs. Also, during breakfast, I requested a tray because my 1 yr old and 7 yr old were still asleep, and the staff said in a condescending tone, "We don't give them out anymore. There are trays in your room."I love the hotel (not my first time staying here), and the staff could use some training on professionalism and customer service. The overnight staff person (I think his name is Jackson) was very professional and helpful.Not sure if I will stay here again. ?Rooms: Very nicely decorated and furnished. Room was clean.
-
November 2023 by Janet Brundidge
We've found another great go-to hotel when visiting our daughter! The facility is conveniently located just off of 95. The staff was extremely warm, friendly, and engaging. The lobby was spotless and modern looking. The standard room was clean, spacious, and comfortable. Another pleasant surprise was that there was no "hotel smell". I normally bring and light candles, but there was no need in this room.We would definitely consider this Hampton Inn for future travel plans.
-
November 2023 by Shadi Wadi-Ramahi
My room was king bed and got suite, was spacious and clean. Only draw back with these type of rooms are the TVs seems to be small for the size of it. My pump conditioner (forgot to pack my own) was out. I recommend everyone pack their own shampoo, bodywash and conditioner. Reason those being supplied by hotels are most likely unsanitary, plus how would you guarantee what's inside them is legit when there is no seal. Individual items were best option, glad Hampton still gives you bar of soap.The breakfast area was nice, unfortunately the hotel only has half&half coffee creamer and no longer provide other options :(
-
November 2023 by Janice Van Orden
A disappointing Hampton Inn. Good location. Our suite for 5 people had 1 bath towel. The bathroom was not very clean. The toilet clogged and we were handed a plunger. Selected room given to another guest. Pool water was dark and dirty. Breakfast and breakfast room were nice. Just not what I would consider up to Hilton standards. Very expensive and not worth the money.
-
November 2023 by John Sosnoski
BED BUGS! My wife was having a surgical follow up at Christiana and was very uncomfortable and in pain. She finally got settled and I pulled the covers up for her and there they were. Two bed bugs. Additionally, the toilet and phone did not work. We had to redress my wife and painfully move to the Hilton across the street. I gave the bugs to the front desk clerk who was sympathetic, but limited in what he could do. AND Hilton would not give any kind of compensation for our inconvenience and wife's pain. Hilton will be getting a nasty letter.Th Hilton across the street was much more accommodating and sympathetic. Stay there and not the Hampton.
-
October 2023 by Amber Bragg
Great Staff! The staff was so friendly and accommodating! Hotel is newly remodeled so the rooms were nice. We stayed for 4 nights and it is a little frustrating that they don't come in and restock or refresh rooms during a stay that long. We had to go down to the front desk to ask for toilet paper. My only real complaint is that the indoor pool required reservations. We stayed with two young children and that was a huge selling point for us but we ended up just avoiding the pool all together because it's hard explain to a toddler that its not our reserved time or that there's a limit on how long you can swim.
-
October 2023 by Brazil Rice
Very nice and clean location with incredibly nice and accommodating staff. The rooms are pretty good and although they aren't huge they offer more than enough space, and the complimentary breakfast was much better than I expected. Omelettes, fresh fruit, yogurt, waffles, bacon, sausage, hot cereal and cold cereal as well. They have a decent size pool and a gym with all the basics. I would definitely stay here again. The staff is amazing here.
-
October 2023 by Susie Patrick
I recently stayed here after I got a flat tire nearby on the way to the shore. I wasn’t initially happy that I had to stay overnight but the tire wasn’t able to be replaced until the next day. So I gave the Hampton Inn a try - and I was really impressed! It looked like it had been recently renovated and my room was clean and had everything I needed. The price was super reasonable for a last minute stay and the staff was really helpful with nearby amenities and was understanding of how stressed I was. Awesome stay given the circumstances.
-
October 2023 by Jorge Arce
Rooms were decent for the price pretty much what you would expect so not bad at all. The service at this hotel is EXCELLENT, front desk employees were extremely friendly and very accommodating. I would highly recommend this Hampton inn!!
