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October 2023 by Hannah Brancati
I had an introductory facial done by Ashley. She was wonderful and made the experience worthwhile. She made me feel comfortable and was an expertise in the skin field. She was able to answer all my questions and was able to offer me advice for products. She did an evaluation in the beginning to examine my skin and she was spot on with what my skin needs help with. If you are unsure about going here or who to go to I highly recommend Ashley!! She was fabulous :)))
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August 2023 by Shelly Kruger Buoni
I’ve been a hand and stone member for many years now.The massage therapists at this location are for the most part very good.The reason for the low rating is because it’s very difficult to get an appointment. They are usually booked out a month in advance. Also about 50% of my appointments this year ended up being cancelled last minute due to “emergencies”.Additionally, They were unable to schedule and perform prenatal massages due to lack of skilled staffing.
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August 2023 by Dawid Drab
Came in to get my eyebrows done, was extremely impressed with how effortlessly Asia did my brows. Super nice girl and definitely an expert in her craft.
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August 2023 by Callie
Amyrah was amazing!! This was my first time at Hand & Stone, although I’ve had many massages in the past and I truly felt like she gave me the best massage I’ve ever had. I immediately called my mom afterwards and told her that she needs to see Amyrah lol. An amazing experience, thank you for making me feel so much better <3
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May 2023 by Heather Pope
The ambiance, service was good. I had an awkward experience when I went to use the bathroom and someone had forgotten to lock the door. Awkward! The massage itself was good and definitely helped me feel better but the therapist had not really kept track of the time well so I didn't feel like I got an even amount of massage on each side. They definitely spent a lot of time on the areas I had stated were the problem areas so I feel like they were doing what I asked. I still felt a little lop-sided though. I will most likely go back for another massage here.
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February 2023 by Jesse Byrd
Fantastic experience very nice place the staff was great the massage was very relaxing Stacy and Jeanne did an amazing job we definitely needed it
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February 2023 by Kiersten G.
Called one hour prior to appointment to cancel. Was my first time and only time. They will not get my business.
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January 2023 by Jes By
Fantastic experience very nice place the staff was great the massage was very relaxing Stacy and Jeanne did an amazing job we definitely needed it
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January 2023 by Katashia Robins
I got a "massage" from Jeanne tonight. It was absolutely horrible!! What I got was an excessive oil rub down, NOT a massage. I asked her to apply more pressure, that did not happen. She literally rubbed oil on my entire body, zero pressure applied. Extremely disappointing to pay $104 for that pink Himalayan salt stone "massage." This place came highly recommended. But DO NOT book if they try to schedule you with Jeanne. I will definitely not be returning. At those prices it is not worth a trial and error...AND she left the hot towel on the counter for ME to wipe the excess oil off of my body myself. Very disappointing experience!!
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January 2023 by Candy Watson
This place has some serious issues with keeping staff. The last 3 appointments I have had got canceled and can’t be rescheduled till weeks later. And they wondered why I canceled my monthly membership….. Can’t even get a massage monthly cause of the cancellations!!
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January 2023 by Kennedy Lewis
This was my first spa experience and it was absolutely amazing!! I had been in so much pain for years after having kids and everything, and after my appointment I feel no pain at all, I feel great! This place is by far my favorite place in the world now lol. If you go here, ask for Debra!
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December 2022 by Ralph Greer
Let me start by saying I get a great massage. I have troubles with the billing end. I have been double charged twice and have called to speak to a manager six times and have yet to receive a phone call back. I am informed it takes 24 hours to get a phone call back but I think over two months is more than enough time.
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November 2022 by Elaine Waters
Love this place!! Both Newark & Bear areas are great! Currently dealing with an injury but as soon as possible I'll be making my appointment for a massage and I can't wait. I'm long overdue, lol. A fantastic experience, with friendly, helpful and knowledgeable staff. Recommend highly!! :)
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November 2022 by Jasha
I went to this massage place for the first time in October. It has a beautiful lobby/atmosphere, great customer service at the front desk & the masseuse was lovely! She was very detail-oriented & she cared about my entire experience from beginning to end. I was treated with respect & kindness the entire time. I will be back.
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October 2022 by Cc B
I'm annoyed by this company as a whole. I went to the Wilmington location twice to show up have my appointment canceled when I got there and I live 1hr35 min away from there. I came here to the Newark location which is 1hr and 5 min away and the doors are locked. They open at 9 my appointment is at 10. Another day of gas and tolls wasted and I work overnight so I came straight from work an hour drive just to turn right back around and drive another hour for nothing. I am canceling my membership there's no benefit no matter what location I go to. Middletown and Bear are always booked for months on end so my packages just keep building up because I can't get an appointment or the people just don't come to work I don't know what the issue is but I do know they just built a Massage Envy 5 minutes from where I live so I will be checking them out
