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November 2023 by Davida Robs
I had a pretty good experience. This is my second time coming to this store in order to make a purchase. I wish there was more to choose from.
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September 2023 by Blake Leavitt
This is a review of LL Flooring in general, not this specific store. I recently purchased 11 boxes of oak hardwood flooring for personal installation. It was purchased online and shipped to my local store in Newark, DE where I picked it up. I allowed the wood to reach an appropriate moisture level over a couple of weeks. I finally opened the boxes and went through the wood: this was lower grade wood I had purchased, but I found multiple pieces of wood in a state of actual decay. I found live bugs on several of these pieces. There were insect holes (picture 25 insect holes on a 4' piece of hardwood) on many other pieces. The overall quality of the wood was so poor, that I used very close to all 11 boxes (220 square feet) to floor a room that is around 170 square feet--I purchased extra because this was my first time installing a hardwood floor and was being cautious. I called the local store in Newark, DE and they referred me to a 1-800 number. I have no problem with the local store as they were simply the intermediary. I have been dealing with different people from LL Flooring since; they opened a claim but it has been moving rather slowly. Unclear how this will turn out. I would recommend avoiding LL Flooring. If you do deal with them, I would say purchase in person (not online) and/or open the boxes in the store and make sure you know their return policy. In my opinion, you should not have to purchase 1/3 extra wood when you install hardwood flooring.
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July 2023 by Chidi Duru
Quick ordering and delivery. Great staff. Great location.
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July 2023 by Barbara Prince
Knowledgeable staff and a wide selection of flooring choices made this a great shopping experience.
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June 2023 by Glenn W.
They have the greatest variety of floors. LL Floors was very easy to work with and they are a one stop shop.
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March 2023 by Yomi Bamgbose
Flooring pricing are usually competitive. Labor for installation also, but look closely. I was quoted one price and then, after doing my comparison with other stores and ordered the flooring material, sthe install labor rate was increased almost a dollar per sqft. I understand I could have cancelled my order but time was of the essence. I prefer if they were upfront about the rate. They still may have gotten my business.
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March 2023 by Beatrice Mendez Kennedy
I wouldn’t buy here not even if they pay me to do so. The products and prices are fine but the people working on Sunday March 5th had zero customer service training. They didn’t even want to work or sell anything. We ended up leaving.
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March 2023 by Sharon A.
This was the 3rd store we went to looking for vinyl flooring. The showroom is small but well organized. Ashley, the salesperson immediately approached us and assisted us. She was very knowledgeable and helped out with selecting the right type of flooring for our bedroom. We took samples home and immediately ordered over the phone. We picked it up the next day. It was a great experience and I would definitely recommend LL FLOORING for your flooring needs.
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February 2023 by Chris Bako
Horrible service....24 hr wait to receive materials..even though it was there.. product was inconsistent... horrible experience...Home Depot sells a better product for a cheaper price...any good reviews for LL flooring is done by friends and family....stay away......far away
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January 2023 by Kevin Driscoll
I felt I was treated very rudely by the staff at the store. There was an issue while loading my flooring onto my truck, one of my boxes fell on the ground and broke open. There was damage to some of the pieces and they acted like this was not a big deal as they could be used for cut pieces. When I went inside to resolve this matter, I was made to wait while they were helping another customer, not even acknowledging my presence. I feel that my issue should’ve been resolved immediately. It seemed to me that they already had my money, so it didn’t matter how they treated me at that point. I was offered a very small amount of compensation for the damaged box but at that point the money didn’t even matter to me I was furious about how I was being treated. I will never buy any kind of flooring from this company again.
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January 2023 by Jeremy B
So far nothing but good prices and helpful staff. Ashley helped me last time I was in the newark location and she made everything very easy!
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December 2022 by sean perry
I picked up the flooring myself but when I picked it up, 4 or 5 of the 14 boxes were damaged. They told me right before I picked it up that they were giving me 2 boxes free because they were damaged.
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December 2022 by Eric Easterby
Great staff and location, 2nd time buying materials here.
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October 2022 by Bill Geating
Usually I have had very good experiences at this store. This time I felt there was no care for me the customer.
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September 2022 by Mark Gough
I’d recommend another location, not the Newark, De store.I ordered flooring to be picked up at a certain time, drove from out of state to pick it up, and it wasn’t available.
